Mission, Vision & Values
The mission that drives us and the values that guide us.
We strive every day to bring our mission, vision and values to life. We demonstrate our commitment to you in a variety of ways.
Novant Health exists to improve the health of our communities, one person at a time.
We, the Novant Health team, will deliver the most remarkable patient experience, in every dimension, every time.
- Compassion: We treat our customers and their families, staff and other healthcare providers as family members with kindness, patience, empathy and respect.
- Diversity and inclusion: We recognize that every person is different, each shaped by unique life experiences. This enables us to better understand each other and our customers. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities.
- Personal Excellence: We strive to grow personally and professionally and approach each service opportunity with a positive, flexible attitude. Honesty and personal integrity guide all we do.
- Teamwork: The needs and expectations of any one customer are greater than what one person's service efforts can satisfy. We support each other so that together as a team, we can be successful in the eye of the customer as a quality service provider.
- Courage: We act boldly in making the changes necessary to achieve our mission, vision and promise of delivering remarkable healthcare.
- Safety: We embrace a culture in which "First, Do No Harm" is the foundation of remarkable healthcare. Our work environment is one of open communication, high-reliability, and a relentless quest toward zero events of preventable harm.
We are an inclusive team of purpose-driven people inspired and united by our passion to care for each other, our patients and our communities. We always remember, our business is the care of all people, starting with our team members.
We are relentlessly pursuing remarkable care every day – so you can expect the compassionate, expert, personal experience you deserve.