The lab technician, I believe her name was Karen, was very comforting to me. She also explained the procedure well and patiently looked for the affected area that was a little hard to find.

Glad to be under their watch and care

The experience was great. It was the first time at the facility. The facility was clean. I was greeted and taken care shortly after I arrived. The staff were pleasant and professional. The doctor was great. Overall it was a great experience.

Dr. Graham is wonderful. I already recommended her to my parents who she now treats.

I was very satisfied with my visit and I am so happy I found this Dr. Graham and this location.

I really like Dr. Graham. She is easy to talk to and she listens. DOESNT “talk down”, like some Drs. tend to do. Same goes for the PA, who gets me checked in, weighed, etc. Good people at the check-in desk too.

I am always satisfied with the care I receive at this location.

It was a good visit I was satisfied with all the staff...

Dr. Graham is incredibly personable and friendly. She sets patients at ease and makes you feel cared about. I appreciate the time she took to ask if I had questions. My nurse, Keke and the lab tech were also personable and helpful.

I really thankful to doctor

I am very pleased with my visit. Great experience. The receptionist is good and helpful. The nurse and my doctor are wonderful. I wish I can see them more often.

Excellent care and attention.

I feel very good ... I feel doctor Graham was attentive to me answered all my questions and I knew exactly what to do if I had questions after my appointment

I have been satisfied with my care since I started with Novartis health care

Dr. Graham is a great doctor and we fully trust her judgement.

Dr Graham is awesome. Listens, provides solutions with respect, and makes you feel comfortable.

Always good

The experience was great.

I appreciate that Dr. Graham is very thorough and spends the time needed to address my concerns. And her assistant is very personable and knowledgeable.

The nurses and doctor and staff were very nice.

Great location, friendly staff & knowledgeable provider!

I love my primary care physician and the staff on-call when I come to this facility. The staff always has an answer to any questions I may have. Every staff member seems to like working with each other and at this location. I always look forward to come here for my appointments. Keep up the great work.

Dr Graham is the best!

Always a pleasure being seen by Dr. Graham and her team.

they are very good listen and care smile

I had a phenomenally thorough initial new patient appointment with Dr. Graham! This is the first time I've felt truly heard by my Primary Care Physician in several years. I'm so grateful that a friend recommended Dr. Graham - it was worth waiting 2 months to become her patient! The entire staff worked together seamlessly to ensure that my early, rainy morning appointment was executed like a smoothly orchestrated symphony. At a time when I KNOW medical professionals are overworked and tired, I appreciate the excellent caliber of service I received from start to finish at this practice. Thank you to my new Care Team!

Dr. Graham was extremely pleasant & easy to talk to. The facility was clean & the staff, very professional.

Thanks Dr. Graham

Nurse and staff were very professional and kind Dr Graham made me feel comfortable and answered all of my questions

Dr. Graham was very attentive to my needs. She listen, she didn't rush through anything and she carefully review my records. I'm in love. I finally found a doctor who listens to me

Great overall experience!

Dr. Graham is always so professional and personable.

The staff was very nice and friendly

All staff were friendly, and effective.

Dr. Graham is a very caring and compassionate doctor. Your visit is never “one sided”, she listens and allows you to participate in your care.

Dr Graham was very attentive to my concerns and explained diagnosis in my chart. I will continue to see her. .y visit was very reassuring

Very satisfied with my care and visit

Up to date technology, learn about signing up to receive text messages. I use my chart all the time. I like the new learning panel on the office wall.

It was a pleasant appointment. Went really well and would definitely recommend

This has not been the best beginning of the year for my health issues, but the care and concern that I have received from Dr. Graham , the staff that work with her and all of those involved within Novant that worked with me, the positivity has been so beneficial to my recovery and general health!

Dr. Graham was amazing. She was so welcoming and made me feel super comfortable. I was looking for a new PCP and I’m so glad I found her.

It was a great visit, she took the time to listen and address all of my concerns. I just couldn’t ask for no better!!!

Very professional, courteous , the provider was someone I could talk to she listened to me and my needs we even had a few laughs. Nurse was very nice to me also listened to me, I would highly recommend this provider.

Dr. Graham and her nurse were both warm and friendly. Very open to questions.

Everyone was very friendly and caring. Pleasant atmosphere.

Great experience MA and provider very personable and friendly. Listened attentively and addresses my issues

Excellent! Keep up the GREAT WORK!

Great services! Dr Graham and her staff are the best in their fields

Dr Graham and the entire staff at Lakeside medical center took Spectacular care of my 96 year old father.

Dr. Graham and her team were courteous. They greeted me with a smile from the beginning, Dr. Graham was willing to listen to my concerns and provide suggestions on things I can do to improve my health. I felt respected and heard by all the staff, that was very refreshing!

I think the way to identify the patient at the front desk is not the more privated and secure, because there are too much personal identifying information that to have to provide in front of all the people congregated in the room.

Dr Graham is an awesome physician! She listens to you. You're not just a number. She addresses any and all concerns. Her nurse is the same way. I highly recommend Dr Graham!

I was very comfortable throughout the visit. Dr. Graham listened attentively, provided pertinent information and I was most satisfied with her throughout the visit. I was in great hands. I left feeling very satisfied.

Dr. Graham was very personable. This was my first visit to establish care and I was extremely satisfied

Dr. Graham and the entire staff were all very professional and friendly. I would definitely recommend her for anyone looking for a primary care physician.

My provider is kind and listen to everything I have to say and then answer me with great feedback to my questions. I come home feeling good after my visit knowing that all my questions were answered. I can rest easy now. I am 81 years old in a few weeks so at my age to feel this good is wonderful.

Dr Graham is amazing.

They were great I will recommend them to everyone.

I felt doctor Graham was very attentive to me She answered all my questions I like and trust her as my physician

Good

Dr. Graham & her team are always courteous & professional. Any questions or concerns are answered fully & clearly.

Always, professional and informative visits. I love going to see my Dr.

Dr.graham was the most comfortable appointment I’ve had and thank you so much!

Dr. Graham was amazing! This was my first appointment with her but I felt like she knew me and my situation. She was extremely thorough and knowledgeable and super kind. I felt "seen"!

Love Dr. Graham. Very attentive and personable!

Dr. Lalanda Graham, is the best at what she does. Highly recommend her.

After relocating to NC one of my biggest concern was finding a new PCP. Dr. Graham put me at ease just by the way she greeted me when she came into the room. First impressions mean a lot. It went uphill from there. Thanks Dr. Graham. Looking forward to being under your care.

1st time at Novant and I really like the staff.

It was excellent..I came in for a yearly physical and l was very pleased.. I am I the market for a new primary care physician and l feel like l have found her Dr Lalonda Graham..

Amazing provider and staff!

I like Dr. Graham a lot as well as her nurse. Great visit.

I really enjoyed her approach. I was super nervous and she was easy to talk to.

The medical assistant/nurse who did my initial assessment, BP, etc was very courteous, and personable. It was very evident she has a great deal of compassion for her patients. Dr Graham was soooo kind; she listened to my medical history and was able to adjust my BP meds based on feedback in effort to improve quality of life. I didnt feel rushed and she was very thorough. Im absolutely satisfied with my care and happy i have a great care team.

This was my first time meeting Dr Graham. She’s knowledgeable, personable, thorough, and her kindness and compassionate personally was a plus. I felt very comfortable with her and the nurse was very helpful and compassionate.

My recent visit was my first experience , and I hope it will keep getting my mind positive about everything to be met by me.

Dr Graham is very attentive and listens and addresses my concerns anytime I have a visit.

Always a nice visit with very friendly staff

It was very interesting met my provider for the first time.

Every things ok for me

The communication seem to be honest and empathetic .

I am still suffering with the same issue of dizziness 3 days after being treated, so my issue was not resolved.

The Provider is always delayed up to a hour after scheduled time.

For me it was perfect.

Everytime I have a doctors appointment or need to do a video visit the administrative staff and the medical staff are all ABSOLUTELY AMAZING!

This was my first visit with Dr. Graham and her nurse. It was an excellent medical appointment and I very much appreciated their professionalism and excellent medical care. I felt heard and not rushed. It really meant a lot to me. I’m grateful.

This visit was with a new doctor to me. I was very pleased with the doctor and new staff. I can feel in my spirit that Dr. Graham and I made a connection and that is important to me. She listened to me.

The front desk staff was great and started the appointment with ease. The nurse And doctor were great to answer all my concerns and put me at ease. I would surely recommend the doctor to my friends.

Dr Lalonda Graham was a new gp for me. She listened attentively and was very thorough. It was a pleasure to see her.

Loved this clinic and staff

Dr. Graham was wonderful. You could tell she was intently listening to and addressing my concerns. All of the staff were wonderful from start to finish.

Doctor; Medical Assistant and other staff provided care we needed! They explained information very well.

This was an awesome and rewarding experience. Thanks for a thorough visit with my physician and team members.

I really appreciate Dr. Graham’s attentiveness. I look forward to continuing to see her.

Dr. Graham is an excellent doctor!

Very personable

Excellent

Highly recommend the medical care to everyone.

Entire team was great and I liked Dr. Graham very much. She is interested in one’s health and takes the time to listen back from the patient.

Very professional, Doctor Graham was very nice I like her, she knew my needs she was very helpful, her assistant was very professional and nice she also took care of me

Lalonda Graham, MD… wonderfully professional !

Doctor Graham and the young lady that helped me before the doctor came in were amazing. I'm so happy with my visit and I really felt heard and understood by Doctor Graham. I'm glad she is my primary care doctor!

Good customer service , felt very comfortable with the doctor and staff

Dr Graham is absolutely amazing. I felt extremely comfortable talking to her about my issues and felt she really listened and was not dismissive like most doctors I've encountered in the past. Definitely recommend her!!