Rowan was very concerned and helpful. Super helpful and mindful of my needs

Rowan is attentive to my input and comments on anything she hears to suggest a need I have.

She answered all of my questions and concerns in layman's terms. She answered all my questions completely.

Very good overall

She also made extra effort to reach me when I was unable to answer phone in time on her initial call. She called back right away which was so great of her to do because when I attempted to reach her after missing initial call, I only got main number asking me to make a selection and as I was driving, could not take my eyes off road and had no place to pull over