I never saw my doctor, he was off that day so I want to make it very clear, that there is no blame put on him at all... HOWEVER, I WAS NOT put in anyone else's' care and that was totally unacceptable...I had c-diff, there was a lack of communication between Novant and CVS and I was not informed until I actually went in person to the center, that the antibiotic I needed for my condition was not in stock. In addition to that, the treatment I received at Novant was despicable. I was treated like I had the plague, I was told to leave the building and wait in my car. I had put my hand on the counter, when one of the lab techs pushed my hand off the counter.. Had one person taken the TIME or the EFFORT to actually explain to me about c-Diff, it would have been a kind act.. I understand my doctor wasn't in that day, I get that, but it was absolutely inconceivable to me that I wasn't put in the care of another doctor on call!!! That I didn't GET AT ALL!!! Novant greatly disappointed me, as did some of the staff that was on duty that day. I think they need to take a lesson in how to treat a patient!! Kindness goes a long way!!!!

Prices should be tailored to always be covered in total for Medicare patients over 65...like Duke Medical Center 2 hours away. This is and will continue to be elderly retirement community. Word will spread...no need to go to Duke.

I am very impressed with Dr Halaby and his care team. They are very professional and caring when it came to my care. They are very timely in getting back to me and going over all of my test results. They all tried to make sure I received any further testing as quickly as possible. I am very happy with Novant Health Care especially after coming from a larger city where you felt like you were just a number.

My experience was very positive ; professional staff and excellent follow up by Dr Halaby.

My overall health has improved since I stared seeing this provider.

Dr. Halaby is probably one of the best doctors there, along with Dr. Adams. In Dr. Halaby, I think I have finally found the right doctor for me, someone who's not quick to order unnecessary tests and prescribe unnecessary medications.

Great doc!

Follow up with issues with insurance/prescriptions via email we're addressed in a timely manner

I like that Dr. Halaby listens to my concerns and I don't feel rushed.

Dr. Halaby definitely listens and didn't miss any of my concerns in his follow up report.

My doctor is located in the Leland urgent care area and I would prefer not having to sit in the urgent care waiting room with many sick people around me until I am called for my appointment. It would be great if he could move to a regular office with a separate waiting room.

Dr Halaby is a very good person. He is attentive and caring and genuine. I'm thrilled to be his patient!

Dr. Halaby demonstrated utmost professional skill and conducted his exam in an empathetic manner. I would highly recommend Dr. Halaby to my friends and family!!! Keep up the outstanding work!!!

Staff very professional and friendly. Doctor was personable and professional and took the time to explain everything and answer any questions I had. I did not feel rushed. Another good experience. Thank you.

I had blood work drawn a week prior to appointment. I reviewed my blood work and noticed that my T 4 free was high. When the Dr came in he asked some questions then stated what else can I do for you? I told him about my high levels ....just wondering why he did not realize or bring this up before I did.

Great team of professionals

Dr. Halaby is very professional and informative and helpful explaining everything the medical assistants r also helpful and kind the front desk women are very pleasant and very helpful also

Very pleased how fast I got in and out.

Very impressed with Dr Halaby

It was helpful.

I am very thankful for my patient care with Dr Halaby.

Dr. Halaby and his staff are always professional and helpful. Dr. Halaby spends time with you and you never feel like just another patient. I am very happy to have him as my PCP.

Dr Halaby is not only knowledgeable but very caring, compassionate , honest ! I'm so happy he's my primary care physician

Excellent patient service.

Staff was knowledgeable, friendly, and caring.

I fully trust Dr. Halaby with my care. He listens to my questions and concerns and takes the time to address every issue that might arise.

Dr Halaby and his nurse were friendly, professional and informative! I trust them completely with my care!

Was given plenty of attention and guidance

Dr. Halaby is very helpful and explains information needed. He makes sure everything is covered and good with the visit.

Dr Halaby is very personable and shows that he is both caring and concerned.

Professional, friendly, caring

I've become a big fan of Dr. Halaby. As I've spent more time as his patient, I feel very comfortable with him and trust him with my medical care.

I love the whole team it's always a great experience! Thank you ?

Dr. Nick Haliby Is a very good doctor. Listens, is realistic, and informative with his examination. Having moved from good doctors in IL glad to see the competency of the Novant doctors.

Dr H definitely has a strong focus on helping me move forward and make positive personal changes to improve my health and personal well being. I finally feel like I can do better for myself

Good

Dr Halaby is an excellent doctor. Great job by him and the staff.

No problems, all I can ask for.

The staff and Dr Halaby are very respectful and professional. All my questions were promptly answered. Definitely recommend this practice to anyone

The doctor came to see and evaluate me very quickly. It was less than a minute after the med tech had taken the vitals and left the room. Everything was done timely and efficiently. Very good visit.

Very satisfied.

It was great!

So thankful Dr used latest practical treatment guidelines. Wise beyond his years.

everything was fine

Excellent treatment, staff and facilities. I'm so glad that they are my new care providers

He always answers my questions thoroughly. Very caring.

Dr. Halaby was a great listener.

All staff are exceptional!

I was told there was an hour wait, but pleasantly surprised I was in to see the doctor within 30 minutes

Only one person on duty at the desk checking people in and out caused quite a wait.

Excellent first visit with DR Halaby. All staff were professional. Blood draw quick and painless as well.

I went in without an appointment, and taken back for exam within 10 minutes. After meeting with Shy, who was very pleasant and thorough, I was told a Nurse Practitioner would be in shortly. Within 5 minutes, my physician Dr. Halaby entered the exam room. He said he saw I was there and came in to see me. I had just seen him less than 3 weeks before and he wanted to see why I was there. I explained my reason for being there, he listened attentively and examined me thoroughly. He prescribed medication went over what I needed to do at home and to follow up if my condition did not improve after taking the medication for 6 days. All in all, I'm very pleased with the facility, every person I met with and the outstanding care I was given. I will tell anyone who has a problem to use Novant Health Express Care and they will receive first rate medical attention and care. Thank you for allowing me to share this survey with your company.

Always a pleasure to work with Dr. Halaby

Timely manner

I am very happy with Dr halaby.

Dr. Halaby is kind, polite and very astute. He is a good listener and very knowledgeable. My husband also goes to Dr. Halaby. He treated him in the hospital recently and he was excellent. We are so very pleased with his care, concern and medical expertise.

Very professional with no wait time. Dr. Halaby and all the staff are great

Love Dr. Halaby! Family goes to him also and just adore him!

Very attentive and easy to understand. Whole experience was wonderful

Everyone from start to finish was polite, put me at ease, and the facility was clean and well maintained needed.

Just moved to Leland North Carolina second visit with a doctor. I have no problems with him.

Dr Halaby provided excellent follow up care with reporting lab findings and diagnosis. He called the next day to check on me and offer further follow up care and instructions. I'm extremely pleased to have him as my physician.

Impressed with Dr. Halaby's knowledge and expertise. Very thorough. I trust him and I'm glad he is my doctor. Thankful he was able to work me in. Staff was helpful and courteous.

Very professional, friendly, knowledgeable

Dr. halaby was just terrific. He helped me a lot and so far solved my problem.

I enjoyed meeting Dr. Halaby who is my new primary care provider. He seems very smart, and I look forward to his continued care.

Thank you so much

Everyone was very nice. From check-in, Tec, Dr Halaby, and check out.

I trust Dr Halaby and he is focused on me and my health during every visit! He is caring and knowledgeable and is supported by friendly, professional staff.

nice clean efficient practice. all staff members acted professionally.

I'm grateful this practice is here to help this community grow up and old the best we can.

Could not have been better

Excellent ?

Dr Halaby agreed to see me on short notice. I recently had surgery and was thankful to see my regular provider rather than urgent care staff. Issue was addressed and improvement was noted later the same day. Very pleased with scheduling, doctor and those who assisted

Dr. Halaby is excellent

The office was so cold. Everyone was expressing in the waiting room. I understand being workers being busy and expensive equipment needing cooler temps but what about the patients comfort as well. Luckily I did not need to undress. When I was checking out I mentioned how cold it was and they said yeah we keep little heaters going.

Professional

Every person that worked in that building, not even at that office was kind and said hello. That was a nice start to the visit. Every person working in during my visit was extremely nice and respectful. I was very impressed. I'll be glad to come back. Well mostly...?

Dr H kept me informed about my labs and meds and called me ASAP about changing my medication.

I actually forgot to bring up some things of concern and would like to find out how I can get those items of concern attended to or to get medical advice on them Otherwise the experience was very general getting to know the doctor and patient but I'll be making another visit

Great office, doctor and staff. My appointment started on time, staff was polite, friendly and professional. Dr. Halaby listened to my concerns, answered by questions and I did not feel rushed. Great visit, as always. Thank you.

Prior to finding Novant, I struggled in finding a good primary care doctor. I feel like I hit the jackpot with Novant, Doctor Nick Halaby was wonderful, he listened and answered all my questions. Very professional, I'm so happy I've finally found a primary doctor I feel I can trust with all my healthcare.

I have recommended Novant Health and Dr. Halaby to several friends seeking a new HCP

Dr. Halaby is the very best physician I have ever seen. He really cares and takes as much time as needed to address any concerns. He is medically knowledgeable about all issues I presented and thoroughly explains answers to my questions. Honestly I am so fortunate to be under his care and could not be happier to be his patient. The nurse staff is excellent also as they show a lot of compassion and patience while gathering information prior to the doctor visit. The entire team is superior!

Very impressed with the attention and time spent with me Great gentlemen

Good experience for what issue I had

I'm really pleased with Dr. Halaby. He is very attentive, listens well, very smart, knows his stuff. Very happy to have him as my PCP. I would highly recommend him to anyone.

Dr Halaby is easy to talk with & makes me comfortable:)

Dr. Halaby is very caring and a Dr. that makes sure you understand what your issues are and how they will be resolved.

Just a very nice place .. great doctors everyone is nice just all around great people there glad to have this place as my doctors office .. ????

Everyone was friendly and accommodating from arrival to exit. It appears to be a very well managed office.

Best Doctor I've had since moving here. Made eye contact the entire visit and fitted me in despite time constraints. Listened attentively and respected my hospital RN experience.

The staff was extremely helpful and professional. Dr. Halaby was very attentive to my needs and answered all my questions and concerns.

Very professional provider and team, great job done by all.

Dr. Halaby's staff is very helpful facilitating messages, appointments testing and prescriptions. They and the doctor are quick to respond and show concern as well.

Wait time was short. Dr. Halaby was thorough and professional.

Dr. Halaby took the time to listen to my concerns and address each one. I was very comfortable with him.

Thought I was scheduled for annual physical. This visit was more like a wellness check. Was recommended to urologist due to high PSA but have yet to hear from that office.

Dr Halaby asked questions and listens. He seems knowledgeable and cares about his patients. I like his professionalism a lot. Hope he sticks around.

Knowledgeable, engaging in my treatment options, provided new information regarding my treatment options, made me aware of all the negative and positive side effects of treat ments offered to me. Overall excellent physician.

Health care in this area is subpar. The Dr. is too rushed not enough time with the patient

It was my first appointment with Dr. Halaby who is my new primary care physician. It was a very positive first experience for me.

Dr Halaby has a great bedside manner and genuinely cares about his patients. He is extremely professional, knowledgeable in many areas and always willing to go the extra step to ensure patient well being. Our family is fortunate to have such a wonderful care giver.

Dr . Halaby was awesome! He listened to me, he didn't rush me out, and didn't try to push anything unnecessary on me. I look forward to my next visit.

It was great thanks

Dr Halaby was wonderful. It was obvious I was in a bad way and he is positive he will make it better and is going to follow up with a telephone spot in two weeks. He is very knowledgeable and empathetic at the same time. I would definitely recommend him as a primary doctor , in fact he had a tremendous amount of knowledge much more than the basics!!

I'm very impressed with how fast the lab tests became available on the same day as the blood draw.

Great young doctor with up to date information and knowledge

Melissa was my radiology tech and was attentive and courteous. Welcoming smile!

I'm glad I chose Dr. Halaby as my primary care provider

Dr Halaby was great. Very attentive to all the needs.

The entire staff is friendly and helpful.

A good experience for me and my wife

I appreciate how welcoming, attentive and thorough everyone is.

Best doctor EVER!

Visit was scheduled for 9:15, but I was sent the link and asked to log in 15 minutes prior. The doctor didn't join until 9:25 (there was an email at 9:20 stating that he was running late). Once he joined, the call itself lasted only about 5 minutes.

I made an appointment for my 80 year old mother to establish care with Dr. Halaby as well!

Dr. Halaby is great physician... one of my favorites

Great physician and great team

Everyone was Courteous, Friendly, and Professional.

Dr. Halaby is the best!

Dr Halaby and everyone I saw were very friendly and incredibly helpful. I'm thrilled with my visit. The lab was exactly the same way!

Great listener about my questions,

dr Halaby staff went over and above what I ever expected.

Dr Halaby is a awesome doctor

Dr Halaby & his team are awesome. I don't go to the doctor often but everyone remembered me & made we feel so welcome. They worked together to make sure I had all my scripts (for vaccines) & understood how to get them. Dr Halaby takes care of the whole person-body & mental health.

I am a new patient and have seen Dr Halaby twice since January '23. He is very personable and I am completely satisfied with his sincere interest in my general welfare. He has been responsive with any questions and his staff is very attentive. I hope to count on him for my personal care for many years...

Everyone is helpful, kind and caring. We love Dr Halaby and the whole team! Thank you for your support

The doctor and his support staff were very polite and personable. Felt nice to be treated as an individual rather than a number to be pushed through as a routine task. Thank you so much.

The lab staff was not nice or respectful. Everyone else was awesome.

I was very nervous about making a change to my primary care provider. Minutes into my visit I new I had made the best decision. I am very happy with Dr. Halaby and believe that I can trust him as a provider.