The doctor, staff and team was most pleasant, respectful and efficient during my visit. Always a help whenever I come in.

Dr. Burgress is very knowledgeable, and attentive. He always offers health options and goes over my health expectations.

It was a quick productive appointment.

Dr B & Staff are the absolute best!

Dr. Burgess is an excellent physician. He is always up-to-date on current medical practices and provides that information to the patient, accordingly. He is personable and easy to engage in conversation.

Great care

Dr. Burgess has been my primary care physician for around thirty years. The care has been consistently excellent.

Great Doctor, nurses, lab techs, and front desk staff

I couldn't be happier with the care that I receive at Novant Health. Dr. William Burgess is such a blessing to me and my family. As a retired nurse of 39 years, I can tell you from my experience that he is the best of the best. He always reviews my chart, labs, meds and recent tests. He gives a thorough examination and includes me in the plan of care. He is very professional, knowledgeable, compassionate, and respectful. His nurse and staff are excellent as well.

Wonderful Doctor and his nutse

Dr. Burgess is a great listener. I am always comfortable in following his directions. I look forward to my visits with Dr. Burgess. I know he has the overall health of all of his patients in mind.

Dr Burgess & his staff are great. Provided care for myself & family for 30 yrs

My PCP ALWAYS LISTENS CAREFULLY TO WHAT I TELL HIM AND SO DOES HIS STAFF AT ALL LEVELS. I never feel as though my pcp doesn’t care about what I have to say.

Dr. Burgess is our family physican and we trust him to take good care of us. He is very caring and knowledgeable.

Dr. Burgess gives a personal touch to visits. He not only listens intently but also thinks out of the box while extending the solutions and suggestions. This assures me that we are partnering in my healthcare needs. He always goes a step further by demonstrating concern regarding family i.e. inquiring about their well-being. When he walks with me to lab or the check-out station, it's as though he's placing his approval and signature on visit. Truly, he is one in a million! I love my doctor~

Dr. Burgess and his staff set the highest standards of medical service.

Dr. Burgess has consistently provided good medical treatment and advice over the years. Thank you Dr. B and team!

My doctor William Burgress was the ultimate physician that seemed to have reviewed all of my medical data and reports to provide a thorough diagnosis and treatment of my medical condition and measures to enhance my health.

I have had very positive and informative experiences with exams, questions, and any concerns relative to my health, anytime I see Dr. Burgess and his fine team of professional assistants. I have several friends who are also patients of his, and they all say the same. He is a fine and caring physician in whom I have trust, and know he will give expert advice.

Front desk folks are always on top of their job and are friendly

Always treated well at FCP - Ben a patient for over 20 years.

Dr Burgess and team are always the best, including this visit.

Dr. Burgess is the best

Dr. Burgess has been our physician for 29 years and we have such confidence in him. He is kind he is empathetic and he is very professional. He saved my eyesight. He is a credit to the medical profession.

Dr Burgess and his nurse Shannon are the best

Dr Burgess is wonderful. He genuinely cares. He is an excellent doctor and problem solver. He responds quickly on MyChart. He is The best!

Always trust Dr. Burgess to give good advice and what’s best for me.

Outstanding professional service!

Dr.B is awesome

Dr Burgess is one of the absolute best doctors anywhere!

Very polite and efficient!!!

Extremely pleasant with no stress. Dr. Burgess is the very best.

Dr. BURGESS & his staff are the best

Staff and Dr very caring

This doctor is exceptional

Dr Burgess is the best.

I trust Dr Burgess and his nurse completely as they are extremely knowledgeable, up to date on the latest medical facts, caring, and treat you with the upmost care. I consider myself truly blessed to have Dr William Burgess as my primary physician.

Dr Burgess is THE BEST

Went well as usual

Dr, Burgess and his staff are caring, personable, and efficient . I feel so blessed to be in Dr. Burgess’s care. He takes so much time at each visit, listens to my concerns about my health and follows up on any of my concerns.

Dr Burgess is an excellent doctor.

Waited long time (approx 30 minutes) For lab tech to finally take blood sample. There was only one person ahead of me waiting. No one was in lab.

Dr Burgess is wonderful

Dr Burgess took ownership of my health issues.I felt very confident that my health care was in good hands.

Dr Burgess went over my lab results with me and we discussed my meds and plans to continue on a healthy path for me.

As always, Dr. Burgess was why I continue at First Charlotte. He is so patient,thoughtful, and very informative about my status. I could use the primary care at my retirement community but I will continue at Novant until either Dr. Burgess retires or I stop driving, whichever comes first.

Fabulous Doctor!!!!

Dr. Burgess and his staff are always friendly, attentive, thorough and professional whenever I visit. I trust Dr. Burgess with all my health care needs. He provides excellent knowledge and guidance whenever I need to see a specialist.

Dr. Burgess is very competent and caring physician. I have complete trust in his opinion and he always takes the time to answer my questions. I feel like I am in good hands with him concerning my health.

My visit was handled promptly with minimum waiting.

Excellent provider, wonderful staff. Always exceptional!

Dr Burgess is always kind, genuinely interested and professional!

Experience with Dr. Burgess, has always been very satisfying and he always cares about your wellbeing.

The kindness in care of my doctor and his staff seems very personal, and makes me feel very cared for. I am confident in his care and concern for me and his assistant is so sweet

I always feel like my health is the priority while I am there .

Dr Burgess is always professional and treats his patients with respect. He answers questions and listens to my concerns. I am always pleased and relieved after a visit.

Dr. William Burgess is an excellent physician and takes the time to sit down and listen to any medical issues you may have at that time. I have full trust in Doctor Burgess and have been a patient of his for over 20 years and will continue to stay that way.

I experienced a medical emergency while I was there. Dr. Burgess and his staff handled the episode with exceptional care and concern. Dr. Burgess even took time to follow up personally after I returned home.

Dr. Burgess is the best need to increase his income

Dr. Burgess and his staff are wonderful!!

Dr. Burgess is the best doctor I've ever had. He listens to my issues and always provides good guidance and suggestions. I never feel rushed. Excellent doctor.

Really like Dr. B and respect the care and attention he gives to me. Can always contact him later through MyChart and he answers promptly.

My doctor burgess is the very best. I am so grateful at 91 that he takes great care of me. ??

Dr. Burgess always listens to any concerns or questions that I may have. Very professional.

Burgess is great. Thorough.

Dr. William Burgess and his staff are wonderful. He has been my doctor for years and years and he is the best doctor I’ve had. Several of my friends say that now that they are over 70, they feel that their doctors don’t really try to “cure” whatever is wrong with them, but I don’t feel that way about Dr. Burgess at all. He is caring, compassionate, and always well informed about anything that is bothering me.

Dr. Burgess and his staff are great!

Love Dr Burgess. Great man and physician.

I am extremely happy with my Doctor and his staff.

Have been seeing Dr Burgess for 13 years now and have always received excellent treatment and support.

Dr Burgess and his staff always deliver personalized, compassionate, and professional care. I have referred to this practice numerous times.

The staff were very friendly and courteous and I enjoy having the doctor I have which is Dr.Burgess

I have been seeing Dr Burgess for many years, and he is excellent.

Dr Burgess and his staff were awesome was a great visit

I definitely don’t like going to the doctor but I know it’s important for me to stay healthy so there’s no where else I would go Tops in my book

I have always had a great relationship with Dr Burgess and have always felt I have been given the best medical care possible.

As always it is a pleasure to see Dr Burgess weather my yearly or a sick visit ...he just has to be the best doctor ever ...in fact my husband and our 50 year old son Chris are patients with Dr Burgess as well ...

Dr. Burgess is always very good at making sure my specific needs and questions are addressed.

Dr Burgess is a very knowledgeable and caring doctor. I am lucky to be in his care.

Dr Burgess and his staff are excellent, and I highly recommend.

This team should be used to teach others at NH what customer service should be. Going to the Dr. Is not a pleasureable experience but Dr Burgess manages to make it more of a personal going to see a friend visit.

Dr. Burgess always listens and takes time to explain what is necessary

Dr Burgess is the best!!! He makes me feel like I am a friend. He cares about me and my health.

Longstanding relationship with Dr Burgess...

Knowledgeable, professional staff!

First Charlotte Physicians in Matthews is great! Dr. Burgess never disappoints.

Novant First Charlotte Physicians is across town for me, YET I do not hesitate to come here because the care is outstanding! From the front desk, to the lab techs, but especially Dr Burgess and his team, the care is exemplary. I have yet to have had any negative experience with Novant. I am most pleased and I continue to recommend Novant to friends and family. Thank you!

Dr Burgess is without a doubt one of the best physicians that I have received care from. He's thorough and professional. Plus he has a genuine interest in my well being. He is also pesronable. And, I trust him 100%. My experience with him and those that work with him has always been good.

Dr. Burgess is the best physician I have known. Professional with excellent communication skills.

I wish the world has more doctors like Dr Burgess. He a very wonderful, caring gentleman.

Dr Burgess is a wonderful doctor. I totally trust him.

I have been going to Dr. Burgess since around 1995 and I have been completely satisfied with him as my physician, and I completely trust him to take care of my needs and to inform me on things I should be trying to improve and thank him for saving my life ,Constantly for him finding my cancer in 2006 . I am sincerely very thankful for Dr. William Burgess.

Dr. Burgess and the staff have always been great. I’m very happy with my experience and I trust them with my personal care.

Professional friendly care

I received excellent care !!!! Dr. Burgess and his staff are awesome !!!!

Dr Burgess is SUPER! He listens, he explains, he makes any necessary referrals. He is very understanding about your concerns. He goes the extra mile.

Always a good visit. Dr B is the best!

The visit was very efficient. i was in and out quickly but had all of my concerns addressed. Dr Burgess is the best!

Dr Burgess is the only doctor I will ever see. I've been going to him since 1998. I totally trust him and respect his advice. I truly love him and Shannon his nurse and assistant. I have always been treated with respect and made feel like I'm family. Everyone at the reception desk have been there a long time also so walking in you know you're with people who care. No sure what I'll do if Dr Burgess retired before I die. Hope that doesn't happen.

Dr. Burgess is the best!

Dr. Burgess is terrific.

Dr. Burgess is the best primary care physician I’ve ever had. He’s a treasure.

Dr. Burgess a great listener , looks you in the eyes during conversation , thoughtful in response to your questions . Wonderful provider. Highly respect him .

Answered all my questions and took lots of time to explain things. Always a good appointment.

Great as always

DR B is great.

Dr. Burgess is the best doctor I have ever had.

Very professional as well as personable!?

I am always well taken care of I couldn’t ask for a better doctor and his staff Wonderful and caring

Dr Burgess always makes me feel special.

Very efficient & effective visit!

Had a yearly physical. Dr. Burgess is the greatest.

My thanks to Dr. Burgess for fifteen years of care .

I have been blessed to have Dr Burgess as my PCP for over 20 years. From the beginning he has used a customized approach to my care, listening to my concerns and providing quality solutions. The entire staff at First Charlotte Physicians- Matthews are consistently focused on excellent "customer" service.

My Dr. William Burgess is a good doctor. Good easy going guy that truly cares. His staff is nice, supportive and accommodating.

My Dr has always given us good Care. He is very through and recommended some changes in my medication. He followed up with me on my chart to see if I got my meds and knew how to use them. And followed up after tests were in to make sure we caught any problems. We have seen this Dr for many years with consistent care

Shannon and Dr. Burgess are amazing health care workers, both friendly and professional.

Always a pleasure to work with Dr.Burgess and Shannon and the staff at First Charlotte Physicians.

Dr Burgess is great & exceptional physician. Engaging & proactive Has provided service for 30 yrs

Dr Burgess has beetles our physician for 25 years. He is everything a doctor should be.

I love my doctor and trust him completely

Great visit. Everyone was nice and professional!

Dr. B is a good listener and has consistently provided good care over the years.

Dr Burgess has always taken a proactive approach to my health. He listens and ask questions to assure my health is on track.

I feel very comfortable with Dr. Burgess and I know I am getting excellent care. He is attentive and answers all my questions.

Everything was done very well.

It is always a great experience when I go there everyone is helpful caring and great attitude!

Always professional!

Dr Burgess is always so amazing. He listens and is personable. He is so knowledgeable and he always makes me feel better giving me strategies and ideas for the best outcomes. He is the BEST !!

Dr Burgess provides excellent care.

Dr Burgess is the best

Always a good experience

Dr. Burgess is exactly the doctor everyone looks for to care for their family. He is a good man and a great doctor.

Dr. Burgess is exceptional and has saved my life twice. I appreciate him and trust him fully.

Great doctor, great staff.

Dr Burgess and Shannon Andrews are EXCEPTIONAL

Doc Burgess and his nurse are the best providers I’ve had. FCP Matthews is top notch. I’m a 30 year Novant nurse, and I know good care when I see it.

Always have a pleasant visit. Dr. burgess and his staff are wonderful.

Experience has been good

I always feel satisfied when I have had an appt. with Dr. Burgess. He listens carefully and answers my questions. He is always kind and respectful. I (we) consider him one of our Charlotte blessings.

Dr Burgess is the best!!!

Always good to see Dr. Burgess

Excellent staff excellent doctor

Dr Burgess was wonderful ! The staff was great!

Dr B, Shannon, and the whole staff are great !

I’m always impressed by Dr Burgess and his knowledge and thoroughness. The office staff are very pleasant and efficient also.

Dr. Burgess and Shannon are the very best!!! They are caring and so very professional!!!

They made me feel like they were looking out for me.

Dr. Burgess is the best!!!

Dr. Burgess has been my physician for over 20 years and I think he is an excellent physician. He listens to his patient, has a great bedside manner, and is very knowledgeable of the science of medicine.

I appreciated valuable advice

Dr. Burgess followed up with an email the next day to inquire about my situation. I was. Impressed with his concern.

Dr Burgess is very nice, he made me feel comfortable and relaxed.

I wrote you a separate message, I hope you read it. Dr Burgess and his nurse are beyond outstanding in their medical knowledge and their “bedside manner”. When Dr Burgess & his nurse retire, you will lose the greatest physician Novant has, so you better do everything you can to keep him happy. As for my blood work. the man who drew my blood was GREAT, some lab technician did & dig to find a vein, he was an expert in finding it & not making it painful. Your office staff is extremely professional and pleasant.

Dr Burgess makes visiting a pleasure rather than something I dread. I have confidence in him and appreciate having him as my doctor

Dr. Burgess has a great physician and I always enjoy our appointments.

Always a pleasure Thank you so much

Wonderful staff Always feel welcome Always willing to help

Prompt, efficient, personable, and great results !

My doctor was very helpful and worked with me to address some health issues. He listened and heard me so we could work collaboratively in regard to my health.

I’ve been with my provider and his nurses for years and I enjoy coming in to see Dr. Burgess and his staff they welcome me with open arms and Dr. Burgess Always kicks it to me straight!!!

I completely trust Dr. Burgess with my medical needs.

I appreciate the care and compassion that Dr. Burgess shows each time I have an appointment.

Dr. Burgess is everything you need in a primary care physician!!

DR Burgess has been my doctor for many years and was my daddy's doctor until he passed away. My daddy always told me he was the smartest doctor he knew.

Dr. Burgess is the best. Shannon is an awesome nurse.

Dr Burgess is fabulous! He always takes a lot of time with me and explains everything to me.

Office visits with my primary, Dr Burgess, are always pleasant, and very adequately informative. I have been seeing him for many years.

Dr Burgess is a valued physician and a trusted source of information. He takes his time and treats patients as people and answers questions completely. I could not ask for in a physician.

Dr. Burgess and his nurse Shannon are the best!!

Always a great experience and reception. I'm now driving 4 hours to stay with Dr Burgess and team. I will continue that until he retires.. He is the best!

The doctor was warm but professional and gave me the chance to provide health information. He was efficient but i did not feel rushed he discussed treatment options. A very good experience overall

He is an excellent physician.

Dr Burgess is top notch when it comes to knowledge and caring!

Doctor has a great “bedside manner.”

Always a very clean and efficient environment. Staff is organized and pleasant. Doctor is always willing to listen and take time to explain

Always excellent service with all friendly and cheerful staff.

Very prompt. Very professional.

I’ve been seeing Dr Burgess for a number of years and have the utmost confidence in him as a physician. He’s the best and I wouldn’t want to see anyone else. Hope to continue using his service going forward

Dr. Burgess has been my pcp for many years. He has treated me with respect and has done an outstanding job managing my health care. I am proud to be a patient of his and proud to have him as a friend.

I enjoyed the doctor treating me like a friend as well as a patient.

Dr. Burgess and staff are excellent.

Dr. Burgess always is great about listening to my medical problems.

Dr. B... Best Doc in Charlotte.

Dr. Burgess is not only capable professionally, but also interpersonally. He asks questions to learn how his patients feel about themselves and their physical and mental conditions. He has a good sense of humor. He takes additional steps beyond physician protocol to learn more about his patient's condition. For example, he observed how I walked up and down a hallway in the building.

Dr. Burgess is excellent, thorough, and timely with communications.

Dr. Burgess Genuinely cares for his patients. He listens, address all your concerns. He helps you to do what is best for your health and fitness. He is my friend and my physician

Always responsive to my needs.

As usual, an excellent healthcare experience

Dr. Burgess has been taking great care of me for 30 years now. Fantastic physician and I am glad to be his patient.

We have trusted Dr. B with our health for many years, and couldn't be more pleased with the service he has provided. Staff at this facility is the best of any medical provider we visit. Overall we are very pleased.

Dr. Burgess is an excellent physician, we travel 3 hours to see him.

Dr. Burgess is great. I have seen him for several years and he is very knowledgeable and cares about addressing your specific needs as an individual.

Dr. Burgess and Team extremely personable, caring and competent.

Dr.Burgess was so nice and very competent. He listened carefully to me and sought solutions to help me. He was reassuring which I needed. Staff is always friendly and helpful.

I trust Dr. Burgess with my health care. Staff and Dr. Burgess do an excellent job with all my health needs.

Great staff and Dr Burgess is a knowledgeable and excellent physician.

Always good to see Dr. B He and staff were professional, personable, and answered all of my questions. I trust FCP totally : )

No further comment needed. Am very satisfied.

Burgess always treats me with care & respect.

As always Dr. Burgess and his staff are top notch!

We love Dr Burgess. He’s the reason my husband is still alive! I would recommend anyone to him. We trust him completely with our healthcare.

Great

I love it there Dr Burgess best Doctor anybody could ever want love him

Dr. Burgess is an amazing provider that listens, ask pertinent questions and has great follow up.

Very helpful staff and especially the doctor and his nurse

Dr. Burgess and staff did their usual performance--Outstanding!

Dr. Burgess is a wonderful physician. He is thoughtful and thorough. He has been my doctor for many years and he just gets better.

Dr. Burgess and the staff at First Charlotte Physicians have always been wonderfully caring and kind to my father. They cover questions and go beyond to make sure all thing are checked out.

Dr. Burgess is always patient in answering all my questions. I feel he gives me special consideration.

Extremely pleased

Very good experience. Very short wait time. Dr. Burgess answered all my questions and I felt good about my visit there. Dr. Burgess is very personable, professional and knowledgeable. His nurse is great too.

Excellent care and concern

Dr Burgess is simply THE BEST!

Dr Burgess is an excellent physician who listens to my concerns.

Great Doctor & Great Staff !

As always Dr Burgess puts me at ease regarding my health concerns ….Of course I think he “rocks” ?

Wonderful team of people

Very good meeting with Dr. Burgess.

The practice is well organized, efficient, and the clinical staff are outstanding.

Great staff and excellent doctor. Very clean and comfortable. Thanks

Great doctor!!!!!!

Dr Burgess is an A1 provider.

This practice is a Best in Class operation in all aspects of patient care!