Excellent service very thorough

Wonderful Doctor and Staff!

The visit could not have been better from check in through completion. My status and recent experience were fully updated, including an EKG prior to me visit with Ellen, who had clearly fully reviewed my pertinent history before seeing me. I have nothing that I could share to improve this visit. Thanks to all for the effective and caring approach.

A great experience with this PA. Took plenty of time to explain all facets of my care and was not in a rush. Probably the most "enjoyable" visit to a healthcare professional I've ever experienced.

The group that took care of me was extremely kind, considerate and professional. I trust my life with your staff. So glad that you are a part of the Wilmington area.

It would be nice to leave an appointment with a follow up appointment date

Have built a trust with this provider and feel that they provide excellent care and stay on top of situations so am in good hands.

Excellent appointment

PA was great. Sincere and friendly. Explained things very well

Excellent PA, Ellen. Gave me all the information I needed with confidence

Ellen was very professional and courteous. She listened to, and answered my questions, in particular related to "1st degree heart block", providing me a better understanding of that condition. And importantly all was done right on time.

The Dr and all of the staff were great to work with!

Friendly nice atmosphere! Explained every detail!!!

Everyone there was very nice. That is an awesome place to go. They made me feel comfortable from the minute i walked through the door. I would refer my friends and family to this Facility. Very caring friendly people. I have never been to a facility an the atmosphere was so pleasant.

Great experience and explains my pace makers operations, I was well pleased, and the nurses were so kind

Very caring

The staff at the device check was professional and friendly. Keep them that way.

My nurse practitioner was great

I had no problems to discuss at length. When I noted my ankles swelling, she said "yes I can see that" otherwise, she was fine.

I feel that I am in good hands with the team I have.

Pleased with the visit and the progress made in my treatment.

Ellen was great. Explained everything in detail and answered my questions.

Extremely kind and professional staff. I also did not have to wait I go for my appointment. Overall a great experience.

Timely and informative.

On time Professional Courteous

I hope they don't have the need for a pacemaker but if so this is a good group !!!

Dr Ellen was great as was her staff. Everything was great

Awesome

Ellen was very personable and caring. She showed real concern for me and wanted to help. She explained everything in depth. She was great!

The staff were very Punctual and kind

Ellen was great as usual. She spent a lot of time answering my questions and I really like the fact that she doesn't order extra tests "just because ". I have so much respect for her. Appointments with Ellen are the best and most informative I have with any of my other doctors.

Excellent patient care

On schedule, efficient, thorough

Friendly, efficient, competent

The staff was very informative and helpful and nice to me.

Excellent- time, care ,friendly personnel

Very knowledgeable Dr and staff Very personable. Very helpful. Answered all questions. Very helpful looking up previous information about condition that I needed to know.

My husband I were extremely impressed with Ellen. She answered our questions to our throughly.

The only issue I had was the appointment time. The referee gave me the procedure time. I made transport arrangements and afterward found out I was to arrive an hour earlier. Schedule time should be handled from the patients point of view to not leave anyone feeling their importance has been overlooked. Otherwise great!

Ellen was so nice. It was so nice to see her, last time I seen her, I was on death bed. She answered my questions, showed my pictures of my pacemaker. Thank you to all the Novant staff for taking care of me.

Always a good experience with the heart staff.

I'm nervous having been diagnosed w/Afib and this being my first encounter. Ellen Klaenhammer was most impressive and I now feel as if I am in good hands. The facility is also impressively large and clean, indicating a direct effort to make an individual comfortable in a medical situation. I visited both locations there at 1500 physicians dr.

I felt I was in very competent hands. The doctor listened to all my concerns and gave excellent feedback. I left with a greater sense of knowledge

Dr. was helpful , answered any questions I had and sent the prescription to CostCo.

Cleared up a couple of things.

Always excellent care!

My nurse Practitioner was amazing! Compassionate and sympathetic! Treat her very well! She is one in a million!

Very satisfied with the results

Ellen was one of the best P.A.'s I have ever encountered. Thorough, good listener, attention to detail and very knowledgable.

Blessed

Not allowing the patient to schedule an appointment 6 months out and making the patient responsible for setting up the follow up appointment 3 months later is unreasonable. The office should call or text a reminder.

All questions were answered with knowledge and empathy.

I was given information about my health I didn't know before. I was able understand my health status better.

I have worked as a senior management official for a federal health care system. The compassionate and competent care each staff member exhibited is what all healthcare facilities strive for, your staff has mastered it. From the time I checked in until I left was a remarkable visit.

Ellen was great ?

Appointments are very difficult to schedule but staff is always very helpful.

I was very satisfied with the visit.

It was the first time I had been seen by Ellen and I was very impressed with her knowledge of my health condition. Enjoyed the appointment

Staff is professional and competent and treat patients very well.

warm staff, good visit overall. Thank you.

Ellen and the staff are the best! They're always professional, respectful and courteous. Also, they're providing me with the quality of care that I expect. Could not say enough positive things about this group.

I was pleased with my visit.

The virtual visit was just like sitting in front of her in the office.

Ellen was very personable and had a beautiful smile. She listen to me and her eye contact was right with what I was saying. Ellen is a great medical person to talk to. Great job Ellen. ?????

Everyone was very pleasant, friendly and professional.

I had an overall good experience.

Ellen was so wonderful. One thing that means a lot to me is "listening to a patient". She listened and she asked questions and I gave her my answers. Very happy smile, very kind. She was awesome.

The care given thru novant heart Dr , Pa , nurses , and support staff have always exceeded in my care. Always in a very professional manner. Thank you

I have always had a great experience at Novant.. Ellen was wonderful to speak to and felt comfortable and informed about my appointment.

Ellen was very professional and provided considerable pertinent information.

Exc visit

Ellen was caring and took time to personalize my visit

Very, very ?

The appointment was good. Ellen was very nice and informative.

Awesome

One of the finest, most professional medical appointments that I have had, and I have have had many. Polite, personable and extremely knowledgeable. Lots of eye contact. They knew what they were doing and knew it. The description of exactly how the "third wire" worked was a high light for me. A family member, who has worked for Boston Scientific, was impressed also. The 1500 crew is great!

Very experienced and careing staff.

Very pleased with all the staff. I really like Ellen

short wait and Ellen was very cordial and answer all of my questions

Ellen Klaenhammer is so knowledgeable and attentive to what you say. I am so pleased to be seen by her. Smart,smart lady. I feel very safe with her.

The staff and PA were very nice and listened to what you had to say and they tried to answer your questions.

Lost my memory due to strokes.Doctor even documented everything on paper so I could bring it home with me

Excellent care.

Ellen remembered me as a patient from several yrs ago. I was very pleased with her knowledge and answered all my questions and made me feel well taken care of.

I was glad to see that the provider was very easy to talk to and to answer any questions that I had.

The visit was very good. I felt listened to and heard by the provider.

Ellen, PA, was wonderful, our first time seeing her. Most pleased with care. Thank you!

This appointment was helpful and provider was respectful.

I love Ellen Klaenhammer, NP! She is very knowledgeable and very personable! I can talk to her and she listens before speaking. She spends plenty of time with you and you don't feel rushed.

Friendly, helpful. Answered all of my questions

Ellen was personable and listened to my concerns. She advised me on what would be the next step for my medical issues instead of giving me choices and having me be the doctor! I would like to be in her care from now on!

Ellen spent a lot of time with me and was extremely empathetic regarding my medical situation. She explained things in terms I understood. I appreciated that she focused on me and wasn't in a hurry to rush off to her next patient. I felt valued. ??

Ellen was friendly and very professional, she asked me important questions and she took extra time to listen to mine. She was extremely through. She ordered blood work and she called me personally with results in just a few hours. Ellen was the best PA that I've been seen by at Novant ??. She is excellent!

Very caring. I felt heard and understood

I have been a patient for over 3 years and I always feel that all the staff are genuinely trying to make my experience great. No complaints from me.

Very nice and knowledgeable doctor. Great bed side manner

Great experience

Great People

It was very informative! Issue were well explained and she was very attentive! She was respectful and Thorough!!

Everyone was great and the care and attention was excellent.

Every thing was good. She was to make 2 appointments for me. One at hospital and other at facility across street but I have not heard from either yet.