Mercy Rossana Moore, MD
Endocrinology, Diabetes and Metabolism
About Me
Languages
- English
- Filipino
Gender
Female
What I Treat
Specialties
- Endocrinology, Diabetes and Metabolism
My Medical Background
Medical school
University of Philippines (1989)
Internship
Internal Medicine - Michael Reese Hospital and Medical Center (1991)
Residency
Internal Medicine - Michael Reese Hospital and Medical Center (1993)
Fellowship
Endocrinology - UCLA Medical Center Program (1995)
Board certifications
- Endocrinology, Diabetes & Metabolism
Years of experience
undefined+ years of experience
Insurance Details
Before your appointment, verify with your insurance provider that this Novant Health location accepts your coverage. Some insurance plans may not be accepted at certain Novant Health locations where this provider is on staff.
We recommend you contact the clinic before your appointment with any additional insurance questions.
Reviews
Ratings by Category
Verified patient
Aug 2024Outstanding
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Aug 2024good
Verified patient
Aug 2024El personal es muy humano y empatico tanto en recepción, enfermera y doctor, fue una excelente experiencia, gracias
Verified patient
Aug 2024Excellent
Verified patient
Aug 2024Great job!
Verified patient
Aug 2024Iam in good hands definetely.
Verified patient
Aug 2024My dr. Listens to me and respond to my questions promptly. Even online on my chart if i sent her a message. Would recommend her to other patients looking for an endo.
Verified patient
Aug 2024Dr. Moore never rushes through my appointment and answers all my questions.
Verified patient
Jul 2024Dr. Mercy Moore is an awesome endocrinologist! She provided great information to help me prepare for an upcoming trip outside of the US. She always reviews my labs and provides follow up instructions. Her personality is welcoming and kind.
Verified patient
Jul 2024Appt on time. Courteous and respectful treatment.
Verified patient
Jul 2024Dr. Moore made sure that we understood all the medication’s and all the reasons for the medication’s.
Verified patient
Jul 2024Dr Moore is great!!!
Verified patient
Jun 2024Great customer service
Verified patient
Jun 2024Dr Moore is an excellent Dr with a great personality. All the staff there are wonderful.
Verified patient
Jun 2024The doctor was very attentive and took her time with me and listened.
Verified patient
Jun 2024I loved that Dr. Moore is so thorough and to the point. She explained everything in a way that in could understand and for that I appreciate her very much.
Verified patient
Jun 2024Always feel that Dr Moore has listened to my concerns and helps to address all and any concerns.
Verified patient
Jun 2024Doctor communicated well
Verified patient
May 2024The endocrinology team from the check in process to check out was absolutely great! Everyone I encountered took great care of me and my needs, they listened and made sure I understood everything happening with my health! I really appreciate encountering a team like this because I’ve have some terrible experiences at other healthcare providers
Verified patient
May 2024Dr Moore and Novant Endocrinology gives me the right medication to promote my life existence! Thank you!!!!!
Verified patient
May 2024Friendly staff
Verified patient
May 2024Everyone was nice and respectful. I think once a patient is put into an examination room and if the physician hasn't made contact within a 10-15 minute time frame as a courtesy the patient should be made aware that the physician is running behind for whatever reason so that the waiting patient doesn't feel forgotten about. I had to step out of the room to ask what was taking so long after I had been waiting for 30 minutes after being put in the room
Verified patient
May 2024Dr Moore is she awesome! She is amazing.
Verified patient
May 2024I am so very Happy to have had a Friend share Dr. Moore experience with me. . .She is a keeper ??
Verified patient
May 2024New provider. Appointment went smoothly, questions answered, very satisfied with this initial visit.
Verified patient
May 2024I really love the service that was provided my Dr moore
Verified patient
May 2024Most pleasant. Thorough exam and questions answered
Verified patient
May 2024Love Dr Moore. Always a good experience
Verified patient
May 2024Dr Moore is thorough and takes time to explain complex issues. Office staff are discourteous. On multiple visits I have been told to arrive 15 minutes ahead for the first morning appointment and there is no receptionist at the desk. Staff arrive and walk-by and ignored me waiting. The supervisor chose to argue with me when I expressed my dissatisfaction that this happened on more than one occasion. Also the lab doesn’t open until 8:00am and patients have to wait for them to open. Needs better coordination. Lab staff are excellent. The lab tech apologized for the wait when we told me they would not be open until 8:00am.
Verified patient
May 2024I was too happy with the lab tech who drew my blood. He had to stick me more than once because he forgot that he needed an additional tube of blood. I have small veins and it not easy at all to find a vein. So where he stuck me the 2nd time he was not able to get anything which i knew would happen. He then had to go back in the same vein he started with.
Verified patient
May 2024Dr. Moore is an exceptional provider in whom I completely trust to give me the best care possible.
Verified patient
May 2024Great appointment. Everyone was extra nice and professional. Dr. Moore is exceptional, one of the best.
Verified patient
Apr 2024Dr Moore is great ! She listens to me and explains things to me in ways that I can understand. She knows each patient and their conditions and it shows when you meet with her so it truly helps with knowing that you are in great hands. Dr Moore is a very dedicated, knowledgeable, and wonderful Dr !
Verified patient
Apr 2024Apparently I was mixed up with someone & doctor thought my general provider has reported a problem. Now I have a message in My Chart I am referred to a radiologist. Doctor gave me a good report and did not mention referral
Verified patient
Apr 2024My appointment was good my doctor was very good with me
Verified patient
Apr 2024I’ve been seeing Doctor Moore for quite awhile and she is always so very kind and supportive I would like to get my husband an appointment has type 2 Diabetes can someone let know if she’s excepting new patients
Verified patient
Apr 2024Dr. Moore and staff were so patient and understanding; concerned about providing me with means to communicate information they need to provide quality healthcare.
Verified patient
Apr 2024Dr Moore is always an amazing doctor and makes me feel like a special patient. I always leave my appointments feeling uplifted mentally and physically. Best Doctor I have ever had.
Verified patient
Apr 2024I find Dr. Moore to be very professional yet personable.
Verified patient
Mar 2024While Dr. Moore is pleasant, I don't feel that she explains things in a way that the patient can understand. I got the feeling that my question was being dismissed as though I would not understand the answers. I've been to her twice and still have no concept of what she believes my medical issue may be. I would prefer to see another provider.
Verified patient
Mar 2024Dr. Moore is an excellent physician…. I am so thankful for her. Her high levels of professionalism, expertise, communication and caring sets a bar of excellence in a physician. Thank you for supporting her and her staff!
Verified patient
Mar 2024Thank always excelente!!!
Verified patient
Mar 2024Great job!
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Mar 2024Dr mercy Moore and staff are excellent. Always great care and kindness from front desk to check out. Dr. Moore is outstanding and personable.
Verified patient
Mar 2024Dr Moore and staff are always wonderful!!!
Verified patient
Mar 2024Dr. Moore is the best! She is very professional, very knowledgeable, always listens to me and is always helpful!
Verified patient
Mar 2024Dr. Mercy Moore is the best doctor. She truly listens and cares for her patients . I always feel happy to see her.
Verified patient
Mar 2024Excellent visit
Verified patient
Mar 2024Dr. Moore was welcoming and very Professional. She listened to my concerns and assured me that tests would be run and we would find answers. I have complete confidence in her and her staff.
Verified patient
Feb 2024Dr Moore is the best.
Verified patient
Feb 2024The entire staff was Awesome.
Verified patient
Feb 2024I was seen right away and didn't have to wait at all to be called back before my appointment time.
Verified patient
Feb 2024Dr Moore goes above and beyond
Verified patient
Feb 2024Felt comfortable and understood by Dr Moore
Verified patient
Feb 2024I have confidence in Dr. Moore to provide me quality care.
Verified patient
Feb 2024Everything was just fine. Tha k you.
Verified patient
Feb 2024Dr Moore is an amazing thoughtful and very detailed doctor. I am always impressed by how much she remembers, cares and assists with my healthcare journey!!
Verified patient
Jan 2024No waiting at all, friendly and efficient staff! I always appreciate Dr. Moore’s thoroughness and attention to detail.
Verified patient
Jan 2024My appointment could not have been more pleasant or efficient.
Verified patient
Dec 2023Staff very courteous and professional. Dr. Moore listened to my concerns and addressed them. Lady who drew blood samples should be a trainer on how it should be done. Exceptionally pleased with visit.
Verified patient
Dec 2023Very impressed with how thorough my exam and consultation was! I am 71 years old and never experienced such complete care as I am experiencing here. Thank you.
Verified patient
Dec 2023Just a great initial visit. Dr Moore was professional, thorough, friendly and knowledgeable.
Verified patient
Dec 2023I feel some what more informed. It’s not as clear as I wanted it to be but that is probably my ability to understand exactly what is going on. The Dr. spoke very clear suggestions too me and has me scheduled for another appt. In the near future. I think that will be what I need too get back to normal. Thank you for your concern. This has been going on for awhile.
Verified patient
Dec 2023Mrs Moore is a great DR
Verified patient
Nov 2023This was my first time seeing an endocrinologist. Throughout my visit I was with respect and kindness. Everyone I interacted with was knowledgeable, professional and thorough.
Verified patient
Nov 2023I arrived early and was seen early. Both Dr. Moore and her nurse were friendly and efficient. It was an excellent visit.
Verified patient
Nov 2023Dr. Moore was excellent. She was thorough and caught a mistake made by another professional. Someone transposed measurements into MyChart incorrectly causing me a great deal of stress. Noone addressed my question or concern for the result and was recommend to see an endocrinologist. Despite having to wait more than 2 months for an available apt. with Dr. Moore, I was relieved when she told me there was a mistake and all was good. However it did make my visit unnecessary. My confidence with Dr. Moore is held with high regard. But my faith in the overall Novant Health system is not positive and would not refer anyone to Novant overall.
Verified patient
Nov 2023Professional yet personal
Verified patient
Nov 2023As a senior citizen I was treated like a person not an old lady. All my questions were answered carefully that I was able to comprehend everything. A very pleasant visit.?
Verified patient
Nov 2023Dr. Moore is very caring and answered all questions about my ultrasound and deciding on a biopsy.
Verified patient
Nov 2023Very professional
Verified patient
Nov 2023Dr. Moore is a fantastic doctor.
Verified patient
Nov 2023Doctor Moore and her staff are wonderful.
Verified patient
Nov 2023She’s one of the best
Verified patient
Oct 2023Dr. Moore is one of the most caring & knowledgeable providers I have ever had. She is very quick to respond to all problems & questions I may have at all times. I trust her with my diabetes care completely.
Verified patient
Oct 2023Dr Moore rocks!!! Just love her professionalism and humor. The staff were so amazing today when I didn’t know how to give myself an injection and CVS treated me so poorly. I sincerely appreciate them working me in this morning! Love this office!!
Verified patient
Oct 2023The lab technicians were phenomenal and friendly. They took their time and had excellent skill.?
Verified patient
Oct 2023Very nice experience…..as usual…..
Verified patient
Oct 2023Received excellent care with empathy and compassion.
Verified patient
Oct 2023The provider was amazing. She listened and made sure to answer all of my concerns. She was empathetic and professional. I can tell she cares about the patients she treats. Every time I have been to this office, all of the staff do their job with care and professionalism.
Verified patient
Oct 2023The doctor show real interest in my condition. Behest spent a lot of time with me probing into the issue and offered considerable insight.
Verified patient
Oct 2023Dr Moore is always ready with suggestions to better my health. She's great!
Verified patient
Oct 2023Won’t be coming back to see Dr Moore.
Verified patient
Oct 2023Everyone from the front desk, medical assistant, physician, and check out was polite and welcoming. It was a great experience for my first visit!
Verified patient
Sep 2023Dr. Moore is great. Moore and her PA always remember me when I come in. We have a genuine chat about some personal stuff. Also, the nurses and other staff that are there I was courteous fun and just really sweet.
Verified patient
Sep 2023All the staff are always very courteous and kind. All the doctors and PAs are great. They listen to your needs and answer any questions that I may have very good experience every time I go. Then going to Novant for years and will continue.
Verified patient
Sep 2023ALWAYS TREATED VERY WELL
Verified patient
Sep 2023The provider had a cavalier attitude towards thyroid cancer. She did not want to perform further testing. I have zero confidence in this provider.
Verified patient
Sep 2023Love Dr Mercy Moore
Verified patient
Sep 2023I was given detailed information and all of my questions were answered. I feel much better after visiting Dr.
Verified patient
Sep 2023I always have a good visit
Verified patient
Sep 2023Dr. Moore is very professional and has good "bedside manner."
Verified patient
Sep 2023I received satisfactory health care. Thank you.
Verified patient
Sep 2023Great service by provider & staff. I love coming to the facility.
Verified patient
Sep 2023staff and Dr. made my visit a good experience.
Verified patient
Sep 2023All staff members were friendly and compassionate—definitely caring about my wellbeing. Dr. Mercy Moore is always so professional; she is easy to talk to and listens carefully to patient concerns. She is very knowledgeable. I appreciate the care I receive from Dr Moore and other staff members.
Our Ratings Process
Reviews are only displayed for Novant Health team members who have accumulated 30 or more patient surveys in a 12 month period. Patient surveys are not collected from patients seen at an urgent care, emergency room or behavioral health clinic.
Location
Wheelchair accessible
1918 Randolph Road, Suite 220
Charlotte, NC 28207
Phone: 704-316-1125
Fax: 704-316-1143