A Cancer patient is home, sitting on her sofa, browsing on her smartphone.
Don’t miss out on health updates!

Sign up to receive text message notifications and reminders from Novant Health.

Novant Health Text Messaging

Your Novant Health care team is ready to deliver remarkable care to you — conveniently. Our MyChart texting number is changing. Use the instructions below to begin or continue receiving important text notifications about your appointments, lab results, billing and more. Message and data rates may apply; view our SMS terms and conditions. Questions? Call us at (844) 266-8268 for more information or assistance setting up your text communications.

Here are some FAQs and answers that will help you navigate this change:

Our new text messaging system will allow us to continue connecting with you when it matters most through expanded communication offerings regarding your appointments, lab results, outstanding bills and more.

Text START to 56458 to opt into receiving text messages from Novant Health. You can also update your text messaging preferences and notifications from your MyChart account.  Questions? Call us at (844) 266-8268.

  Text START to 56458  

To no longer receive text messages from Novant Health, text STOP to 56458. You can also update your text messaging preferences and notifications from your MyChart account.  Questions? Call us at (844) 266-8268.

How to receive text messaging updates:

 

  1. In MyChart, from the Menu navigate to Account Settings > Communication Preferences.

 

MyChart menu screenshot

 

MyChart Account Settings screenshot

 

  1. Click the Subscribe button under the Text message section.

 

MyChart Communications Preferences screenshot

  1. Next to Message subscription, activate the toggle switch to green.

MyChart Manage Text Subscriptions screenshot

  1. You will receive a confirmation text from 56458 that looks like this:

MyChart mobile screenshot showing verification text message 

How to update or verify your communication preferences:

  1. In MyChart, from the Menu navigate to Account Settings > Communication Preferences.
  2. In the General section, verify the toggle switch is on (if it is on, it will be green) to receive Novant Health notifications via your preferred method(s) of contact (Email, Text message, Push notification, Phone, Mail or a combination of all five).
  3. You can also decide your method of contact to receive notifications about Appointments, Messages, Health, Billing and other communication types. To do so, go to the Details section of the screen and use the expand button ( ˅ ) next to each communication type.
  4. With the communication type expanded, select Advanced settings to review and update how you receive specific notifications.

MyChart screenshot of Advanced Settings

  1. When finished with your preferences, select Save changes.

If you only want to receive a certain communication via one communication method, make sure your preferred method is the only one togged on.

 MyChart appointment preferences

  1. When finished with your preferences, select Save changes.

How to stop receiving messages:

  1. In MyChart, from the Menu navigate to Account Settings > Communication Preferences.
  2. Select Manage your subscription.

 MyChart Screenshot of Contact Information panel

  1. Next to Message subscription, deactivate the toggle switch to turn off (it will turn gray).

MyChart Screenshot of Manage Text Subscriptions

You may also reply STOP via text message to 56458 to cease all recurring automated text messages.

MyChart Mobile Screenshot of unsubscribing to text messages