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It really is that easy

Get better from home with virtual care

When you have a fever or your child has a sore throat, you want to stay home. Our virtual care options let you do just that. Describe symptoms to a Novant Health provider from the comfort of your couch, bed or child’s room. We offer three ways to connect – comprehensive e-visits, on-demand video visits and scheduled video visits.

Explore virtual care at Novant Health
Child sick in bed

Sick child at 2 a.m.?

Get a diagnosis from home when you need it.
Explore virtual care
Little boy sick in bed

Don't want to wait at a clinic?

Avoid the drive and the waiting room.
Explore virtual care
Woman sneezing on couch in pajamas

Want to stay home in your pajamas?

With virtual care, you can begin feeling better right from your couch.
Explore virtual care

Which option is right for me?

Insurance coverage for our virtual care visits varies based on your plan and benefit structure.
During the current state of emergency, coverage is being extended and upfront payments are waived until further notice.

E-visits

Describe your symptoms and medical history on our comprehensive electronic questionnaire. A Novant Health provider will receive it and use it to diagnose your condition.


What do I need?

A smartphone, tablet or computer and a MyChart account



How long does it take?

A provider should respond within one business day


Able to give prescription?

Yes

Video visits

Get help for a minor illness from home by talking
with your doctor or another Novant Health provider.


What do I need?

A computer, smartphone or tablet and a MyChart account


How long does it take?

15-20 minutes per appointment


Able to give prescription?

Yes

On-Demand

Who will I see?

A Novant Health provider

 
When will my visit be?

Wait times vary, but generally within 30 minutes

Scheduled

Who will I see?

Your doctor, depending on availability

 
When will my visit be?

At a time that you schedule

Enhance your on-demand video visit with TytoHome

Using the TytoHome medical exam kit, you can collect and send health information to a Novant Health provider. This includes heart rate, images of the throat and more. The exam kit connects with the TytoCare app on your smartphone or tablet.

Need virtual care support?

How to begin an e-visit through MyChart


1. Log into your MyChart account.
2. Click on "Begin an e-visit" (desktop), or "E-visit" (mobile).
3. Accept the terms and conditions.
4. Fill out the questionnaire.

How to begin an on-demand video visit through MyChart


1. Log into your MyChart account.
2. Click start a "Video visit" (desktop), or "Talk to a doctor" (mobile).
3. Click "Put me in line."
4. When you receive an email, the provider is ready to see you.
5. Click "Begin video visit."

How to begin a scheduled video visit through MyChart


1. Fifteen minutes before your appointment, log into your MyChart account.
2. Click "Appointments," then "Upcoming appointments."
3. Select your video appointment.
4. When you receive an email, the provider is ready to see you.
5. Click "Begin video visit" when you are ready.