Tyto Support

Step 1: Complete activation and pair the device prior to starting a video visit. Go to NovantHealth.org/TytoSetup to learn more.
_{Tip To connect you will need a secure Wi-Fi (2.4 GHz only) or personal hotspot connection.}

Step 2: Open your MyChart mobile app and tap the Menu icon and then tap On-Demand Video Visit.
_{Tip TytoCare video visits are only available on smartphones and tablets with the MyChart app.}

Step 3: Enter location details and select Confirm.
_{Tip Currently, Tyto video visits are available only in North Carolina and South Carolina.}

Step 4: Tap TytoCare Video Visit.

Step 5: Tap Put Me In Line.

Step 6: Briefly describe in a few words your reason for the visit. Then tap Schedule.
_{Tip Costs vary, depending on your insurance and co-pay.}

Step 7:Tap Go to eCheck-In.
_{Tip If you hit Not Now you will be unable to complete your video visit.}

Step 8:Review and complete each page of eCheck-in.
_{Tip Remember to add your preferred pharmacy for the visit.}

Step 9:Once eCheck-in is complete, tap Submit. Wait! You’re not done yet.
_{Tip If you hit “finish later” at the top right then you will not be able to complete your video visit.}

Step 10:Tap Begin Visit and the TytoCare app will launch. You are now waiting for your provider to start the visit.
_{Tip Hear chimes? This also means your provider is ready for you.}

Step 11:Turn on notifications and volume for your MyChart app. Notifications need to be turned on for both MyChart App and Tyto app. You will be notified when your provider is ready to see you.

Complete these steps before your first visit

Step 1: Download the MyChart App
Download the MyChart app on your smartphone or tablet. Select Novant Health as your organization. Log in or visit www.mynovant.org to create an account.
Note: a Novant Health MyChart account is required for use with TytoCare.

Step 2: Open the MyChart app & find TytoCare
In the MyChart app, open the menu and search TytoHome or tap the TytoHome Setup option. When prompted, download the TytoCare app on your smartphone and open it. This one-time setup will allow MyChart to communicate with TytoCare.

Step 3: Set up TytoCare
Follow the instructions in the TytoCare app to complete the setup before your first visit.

Novant Health is committed to providing you with convenient ways to access healthcare, including on-demand and scheduled video visits using TytoHome.

Temperature exam

Tips for a successful exam:

• Ensure the forehead, or the body part where you are taking the temperature, is free of sweat and hair. • For accuracy, make sure the patient and Tyto device have been in the same room for at least 15 to 20 minutes. Both need to be acclimated to the environment.
• Point the Tyto device without making contact with the skin (no more than 2 inches).

Skin exam

Tips for a successful exam:

• Focus on the area of interest by briefly pressing on the Tyto device’s LCD screen.
• Position the Tyto device between 1.5 and 2 inches above the skin.
• Control the image brightness using the device’s context-sensitive dropdown menu.

How to use the stethoscope

Tips for a successful exam:

• Place the stethoscope directly on your skin, if possible, or put it on a thin layer of clothing.
• Apply enough pressure to put the stethoscope in full contact with and parallel to your skin’s surface.
• Eliminate or minimize surrounding noise.

How to use the otoscope

Tips for a successful exam:

• Use the appropriate ear piece, called a speculum (4mm = adult; 3mm = child).
• Pull ear backward and then up to straighten the ear canal.
• Control image brightness using the device’s context-sensitive dropdown menu.
• If necessary, use a medically approved technique to clear wax from the ear canal.

Throat exam

Tips for a successful exam:

• Open mouth wide.
• Using the tongue depressor is optional.
• Control the image brightness using the device’s context-sensitive dropdown menu.