Welcome to Novant Health Go

eBook troubleshooting help

What if I'm having difficulty with the eBook? Some common problems may occur when using the eBook. First, verify that your internet connection is working by visiting some other sites. Then, verify that you have the newest version of Adobe Flash installed on the device. You may need to uninstall the previous version of Flash before you install the new version. For instructions on how to uninstall Flash, visit their support site.

What if I can't see anything? Wait a couple of minutes more to let the program load. When internet access is slow, the eBook may load more slowly than normal. If, after several minutes, nothing appears, try restarting your computer.

What if the videos don't work? Give the videos a moment to load and verify that you have the latest version of Flash. If it still doesn't work, try restarting your computer.

What if my code doesn't work anymore? Try re-entering the code, making sure there are no spaces before or after the code.  (Note: All "0" in your code are numerals.)  If that does not work, contact us by email, or call us to verify that the code is still active. Please call: 

704-384-7510 in the Charlotte area
704-210-5188 in the Salisbury area
336-718-3688 in the Winston-Salem area

Software requirements
  • Speakers / headphones
  • 1 GHz processor
  • Updated video card
  • Printer (optional)
  • Sound card
  • 512 MB RAM
Hardware requirements
  • Active-X controls enabled
  • Latest version of Adobe Acrobat Reader
  • Java enabled
  • Internet Explorer 6.0 or higher, Firefox or Safari
  • Pop-ups turned ON
  • Full accessories installed with Windows operating system
  • Latest version of Adobe Macromedia Flash Player
  • High-speed Internet access