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Health care line

Home Services Emergency Novant Health care line

Sick? Injured? Not sure where to go? Call our 24-hour nurse hotline

Now a free, single call will connect you to a highly-qualified nurse who will carefully evaluate your needs and quickly advise the best course of treatment: home care, see your primary care provider, visit an urgent care or express care, or go to the nearest emergency room. The nurse can even reserve an appointment at some urgent care centers or pre-register you at an emergency room.

To reach the Novant Health care line hot line, call:

Charlotte: 704-384-CARE (2273)
Winston-Salem / Thomasville: 336-718-7070
Rowan area, toll-free: 1-800-335-4921
Brunswick area: 910-721-CARE (2273)

Our care line is only available within the Novant Health service area of North Carolina, South Carolina and Virginia. Calls must originate within one of these three states.

We have many primary care clinics, many of which offer same-day sick appointments when you need to see a provider quickly for non-emergency injuries and illnesses of all kinds.
For more information, please contact the Novant Health provider nearest you using our physician finder.
Urgent or convenient care is a great option to consider if your primary care provider is unable to see you. It is usually a cost-efficient and time-saving alternative to the emergency room if you are not experiencing a life-threatening situation. Our urgent care locations are open for extended hours seven days a week. No appointment is necessary.
Our emergency room is equipped to handle the most serious emergency health needs. Our current ER wait times are available on our website or mobile phone application and are updated every five minutes – so you’ll always know before you go.