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Financial navigator

Novant Health offers the services of a "financial navigator" to patients who need help estimating their insurance-covered and out-of-pocket expenses for a wide range of medical and surgical procedures, including imaging, before they receive treatment at one of our hospitals. This service is free and helps patients know the costs they will be responsible for and to identify payment options and other financial assistance should it be appropriate.

Accessing the services is quick and convenient. One of our financial navigators will ask you about your insurance and the medical procedure in question - then provide you with an estimate of the procedure's cost, as well as payment options.

North Carolina & South Carolina facilities

Call 336-277-7299 or toll-free 1-888-277-3901, Monday through Friday, 8 a.m. to 6 p.m. Voicemail is available for after-hours or weekend calls.

Virginia facilities

Please call 703-369-8020, Monday through Friday, 8 a.m. to 5 p.m. Voicemail is available for after-hours or weekend calls.