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Registration & appointments

Home Patients & visitors Registration & appointments

Pre-register or directly schedule
appointments with ease

Between work, family and your social life, we know your lifestyle can be busy. That’s why we provide unique healthcare experiences by providing you quick and easy access to registration and appointment scheduling. You can even schedule appointments through our Novant Health mobile application on your smartphone. Our goal is to quickly and successfully get you registered into our system – that way we can spend more time having conversations and connecting with you.

Appointments - Across our system, you have access to online appointment scheduling and same-day availability. You can directly schedule several types of appointments as well as office visits with primary care doctors.

Pre-registration - We understand that no one likes to wait, especially if you’re pressed for time. That’s why we offer our online pre-registration process so you can get in and out of the doctor's office or hospital and get back to your daily routine. Pre-registration is used for appointments scheduled with your primary care provider or scheduled events at our hospital or imaging centers. If you are scheduled to visit one of our clinics or hospitals for an appointment, test, surgery or other service, you will need to register for your visit. Whether you are a first-time patient or a returning patient, please contact us before you arrive to pre-register for your visit.

Why pre-register? - By pre-registering:

  • It will decrease your wait time on the day of your service.
  • You will be informed of your financial responsibilities and offered financial arrangements prior to your service.
  • You will learn what you need to bring at time of service (insurance card, advance directives, payment, if previously arranged).
  • You will have less to worry about the day of your service.

When should I pre-register? - You can pre-register as soon as you have an appointment scheduled with your provider or as soon as you have been scheduled for a surgery, imaging or any other procedure. Online pre-registration for hospital appointments can be completed up to 24 hours before a scheduled appointment. For any hospital procedure less than 24 hours away, pre-registration should be completed by telephone with one of our pre-registration associates. Call toll-free 1-888-844-0080, option 3. Our pre-registration department is open Monday through Friday from 8:00 a.m. to 6:00 p.m.

How will I know my doctor's office or the hospital has received and completed my pre-registration form? - You will receive an email confirming completion of your pre-registration. All pre-registrations are completed according to the date of service; if you have not received your email confirmation by 24 hours prior to your appointment, please contact our pre-registration team toll-free at 1-888-844-0800 and select option 3.

Do I need to be prepared to make a payment at my appointment? - Our pre-registration team will review your insurance information; if you have a copay or deductible that will be due, a member of our team may contact you for payment ahead of your appointment. If you have questions about the amount due, please don’t hesitate to contact our team: call toll-free 1-888-844-0080, option 4. Payments can be made by credit card over the phone. If you have a deductible or copay that is not made prior to your appointment, you will be asked for payment when you arrive for your appointment.

What should I bring with me to my appointment or hospital admittance?
  • The orders from your doctor
  • Your insurance cards
  • A photo ID
  • Your living will, if you have one
  • Your durable power of attorney, if applicable

We are a not-for-profit organization providing medical care to everyone, regardless of his or her ability to pay. We have several options available for patients without insurance. Read more here.

We do not discriminate against any person on the basis of race, color, national origin, religion, disability, sex, veteran’s status, sexual orientation, gender identity or age with regard to admission, treatment or participation in its programs, services and activities, or in employment.

To learn more about the registration or appointment process, contact one of our convenient Novant Health locations.