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E-visits and video visits

Video visits and e-visits

Home Patients & visitors MyChart Video visits and e-visits

What are video visits?


Online appointments with your provider. All you need is an Apple or Android cell phone or a webcam computer and a MyChart account

Learn more about video visits

Why e-visits?


Fill out an online questionnaire and receive a treatment plan from anywhere for non-emergent issues.

Learn more about e-visits

Explore the option of Novant Health video visits 

"It is literally having a healthcare provider in the palm of your hand."
-- Todd Perry, MD

In order to qualify for a video visit, you must have been seen by a Novant Health provider in the state of North Carolina within the last two years and have an active MyChart account. Most video visits can be scheduled on the same day, and in fact, some are available within the hour of calling. Video visits are not only convenient, but very affordable at a flat fee of $50 charged to your credit card, and some insurance plans cover the fee at the same co-pay price as an in-office visit with your primary care provider. Additionally, if a technical problem prevents the video visit from being complete or if your doctor determines that your problem cannot be addressed through a video visit, the fee will be reimbursed.

Call 336-893-3273 to schedule a same-day video visit with a Novant Health provider.*

*You must be in the state of North Carolina at the time of the video visit.

To participate in a video visit, please download or print the following instructions.

Try the convenience of e-visits 

You don't always have time to go to your doctor's office. That's why Novant Health offers e-visits. It's an online medical evaluation that allows you to fill out an electronic questionnaire about your symptoms. Your provider will determine a diagnosis and a treatment plan that may include prescriptions. This convenient and affordable feature improves access to care for patients suffering from mild symptoms such as cough, red eye, diarrhea, sinus problems, vaginal discharge, urinary issues or back pain. E-visits are also available for pediatric diarrhea, pediatric ringworm, pediatric swimmer's ear, pediatric lice and pediatric pink/red eye.

E-visits are only appropriate for non-urgent illnesses and injuries. More severe problems will require a visit with your primary care provider, and if after hours, you may consider one of our urgent care clinics or an express clinic, depending on your situation. If you have a serious emergency, you will need to call 9-1-1.

To participate in an e-visit, please follow these simple steps
  • Log into your MyChart account.
  • Select Get Medical Advice in the Message Center.
  • Click Begin an e-visit.
  • Accept the e-visit terms and conditions.
  • Fill out a symptom questionnaire and submit it to your provider.
  • Your provider will review the questionnaire, confirm an e-visit is needed and determine course of treatment.

Please visit MyNovant.org, or call your provider, to request a secure activation code for your MyChart account.

Instructions for completing an e-visit from MyChart