Acute HIM/medical records offices now closed to the general public.
To reduce the risk of COVID-19 infection to the public and team members, effective immediately, all acute health information management (HIM)/medical records offices are closed to the public and will not be processing walk-in requests for patient medical records until further notice. Patients can still submit requests via MyChart, fax, email or mail.
What's included in my medical records?
Medical records hold important information about your health history, diagnoses, conditions and treatment plans, including medications you received while at one of our facilities. Several of our hospitals are transitioning to digital medical records, which will enable us to help provide seamless information sharing between your doctors and the hospital.. Regardless in what format your medical record is kept, you have the right to access it.
Since your medical record is the property of the hospital, all medical providers involved in your care must first document your condition, treatment and the care you received before it can be released to you. If necessary, your medical record, or portions of it, may be released to one of our board-certified doctors or medical facilities for follow-up and continued out-patient care.
Please keep in mind that medical records are confidential and to protect your information, your written authorization is required before a copy can be released. If you're age 18 or older, you can request an authorization form from the medical records office. A fee may be required.
To learn more about our medical record system, contact the closest the Novant Health hospital in your area.