Making each and every
We want your hospital stay to be as easy and comfortable as possible. We work every day to provide stress-free, compassionate environments in each of our facilities for you, your family and loved ones. Our teams of doctors, nurses and support staff are dedicated to making every step of your experience extraordinary.
Our admitting department is the first step before any hospital stay. Our admitting department is staffed with a helpful and knowledgeable team who can help you gather any necessary information and answer any questions you may have.
Looking out for your safety
At many of our hospitals, we use the RightPatient™ biometric patient
identification system to verify and protect patient identity
and enhance patient safety. We use a digital camera to
take a photo of you and your iris (colored part of your eye).
When you arrive at the hospital, we will take your photo
during registration. Then we will match it with your
medical record and store it to easily identify you when
you return for future visits. Your personal data is safely
stored and not shared without your consent.
The camera is just like a normal digital camera and
doesn't use a laser, so it is not harmful. Since you do
not have direct contact with the device, you also are
protected from germs and bacteria. Participation is voluntary.
RightPatient™ is currently being used at Novant Health Brunswick Medical Center, Novant Health Charlotte Orthopedic Hospital, Novant Health Clemmons Medical Center, Novant Health Forsyth Medical Center, Novant Health Huntersville Medical Center, Novant Health Kernersville Medical Center, Novant Health Matthews Medical Center, Novant Health Medical Park Hospital, Novant Health Presbyterian Medical Center, Novant Health Rowan Medical Center and Novant Health Thomasville Medical Center.
What should I bring?
You may want to bring the following items for your stay:
- Insurance card
- List of your current medications
- Grooming items (comb, toothbrush)
- Eyeglasses or contacts
- Any additional items to make your stay as pleasant as possible.
We don’t recommend bringing valuables such as jewelry and cash to the hospital. Valuables should be left at home or with a family member. We cannot assume responsibility for items of value.
In partnership with Morrison Healthcare Food Service, we are working to redefine hospital food. To accomplish this, we have created the Great Living Menu. This program helps patients discover that eating healthy can also be delicious. We use fresh, wholesome ingredients that treat your taste buds and your body. We even take it a step further by teaching patients how to continue eating these healthy choices after they go home.
Our food services are available through our Catering to You system or our Dining on Call system. With Catering to You, we provide personal, restaurant-style service: a nutrition expert discusses the menu choices and takes the patient's order. With Dining on Call, the patient orders his or her meals when they are ready to eat; delivery is within 45 minutes by our friendly, professional staff.
To safeguard your treatment, medications from home should not be brought to the hospital. Medications from home may only be administered if prescribed by the hospital's medical staff.
Outpatient pharmacy - Many of our hospitals feature a full-service pharmacy so you can fill your prescription before you leave our hospital. Professional pharmacists and skilled pharmacist-technicians staff our on-site pharmacies. We also carry a large supply of quality pharmaceuticals and common over-the-counter products at great prices.
The Novant Health Pharmacy accepts most prescription insurance plans.
Leaving the unit
If you want to leave the unit, please check at the nurses' station to verify that your doctor has given approval and to let the staff know where you can be reached. It's important to stay in your room until your doctor has made rounds and treatments have been completed.
During your stay, our guest services department can provide you with any assistance you may need. This includes any questions you may have or items you may need.
Our goal is to make your stay as safe, comfortable and informative as possible. If you still have questions or concerns after reviewing this section, contact the Novant Health location nearest you.