Welcome to Novant Health Go
Woman sick at home and calling doctor on laptop

E-visits

Download the Novant Health app to access MyChart

Try the convenience of e-visits 

You don't always have time to go to your doctor's office. That's why Novant Health offers e-visits. It's an online medical evaluation that allows you to fill out an electronic questionnaire about your symptoms. Your provider will determine a diagnosis and a treatment plan that may include prescriptions.

This convenient and affordable feature improves access to care for patients suffering from mild symptoms such as:

  • cough
  • red eye
  • diarrhea
  • sinus problems
  • vaginal discharge
  • urinary issues or
  • back pain

E-visits are also available for:

  • pediatric diarrhea
  • pediatric ringworm
  • pediatric swimmer's ear
  • pediatric lice
  • pediatric pink/red eye

E-visits are only appropriate for less urgent illnesses and injuries. More severe problems will require a visit with your primary care provider, and if after hours, you may consider one of our urgent care clinics or a walk-in care clinic, depending on your situation. If you have a serious emergency, you will need to call 9-1-1.

To participate in an e-visit, please follow these simple steps:

  1. Log into your MyChart account.
  2. Click on the "begin an e-visit" button (desktop) or select "e-visit" on a mobile device.
  3. Accept the e-visit terms and conditions.
  4. Fill out a symptom questionnaire and submit it to your provider.

Your provider will review the questionnaire, confirm an e-visit is needed and determine course of treatment.

Please visit MyNovant.org, or call your provider, to request a secure activation code for your MyChart account.

Instructions for completing an e-visit from MyChart

Hear first-hand how e-visits are benefiting others