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Your health and safety are always our top priority

Novant Health is committed to providing remarkable care to every patient. Learn more about the measures we've taken to keep you safe and prevent the spread of the coronavirus.


Coronavirus precautions

When you visit a Novant Health clinic or hospital, you'll find that we have taken extra measures to keep you safe.


Our safety commitment

Novant Health is committed to being the safest healthcare system in the communities we serve.


Virtual care options

No need to travel to a clinic or urgent care when you choose e-visits and video visits (on-demand or scheduled).


Visitor restrictions

Are you planning to accompany or visit a patient of Novant Health? We’re taking extra steps to keep you and others safe during the coronavirus pandemic.

Visitation requirements and exceptions

If the patient has COVID-19 or may have been exposed, no visitors are permitted unless the patient is:

  • An obstetric patient.
  • A minor or an adult with a mental disability.
  • In need of compassionate care visits, which include, but are not limited to, patients who:
    • Are at the end of life.
    • Are struggling with the change in environment and lack of physical support.
    • Are experiencing emotional distress.
  • Unable to make and communicate their own healthcare decisions.
  • In need of caregiver support for mobility, impaired memory, altered mental status, developmental delays, hearing impairment, or native language translation.
  • Eligible for a visitor based on a special exception approved by their treating provider.

If the patient does not have COVID-19 and has not been at risk of exposure, or meets the exception criteria above, a visitor may be allowed per the department-specific visitation guidelines below. A visitor must:

  • Be healthy, with no symptoms of COVID-19.
  • Pass a COVID-19 screening. Get screened before you arrive.
  • Properly wear a mask at all times, including while in the patient’s room or exam room.
  • Be 12 years or older, unless their situation meets a specific exception.

Visitation guidelines

Visitation may be adjusted based on current safety protocols, facility and circumstance.
Visitors already checked-in at closing will be permitted to stay until 9 p.m.

Emergency rooms

One visitor per patient once the patient is in a treatment room.
Both parents/guardians permitted for pediatric patients.
Visitation allowed 24/7.

Note: Patients admitted to the ER who meet testing criteria will be tested for COVID-19. No visitors will be allowed until the test returns negative unless the patient needs compassionate care visits as described above. Patients who do not meet testing criteria may have one visitor per restrictions above. If a support person is needed for the duration of the visit, an exception may be granted.

Critical care (ICU)

Two visitors per patient.
Visitation allowed 24/7.

Adult inpatient

Two visitors per day.
Visitation ends at 9 p.m.
Overnight stays not permitted without an approved exception.

Pediatric emergency, inpatient and NICU

Two visitors per patient.
Visitation allowed 24/7.

Pediatric surgery and imaging

Two visitors per patient.
Parents/legal guardians and/or one other support person.
Duration of surgery/imaging procedure.

Labor & delivery

Two support persons.
Visitation allowed 24/7.

Note: A verified doula may also be present, in addition to your support persons.

Behavioral health inpatient

One visitor per patient.
Visitation guidelines and hours may vary.

Inpatient surgery

One visitor permitted on the day of the procedure.
Visitation ends at 9 p.m.

Outpatient surgery

One visitor per patient only as necessary.
Visitors may wait in waiting room.

Imaging centers

One visitor allowed for the duration of procedure.

Doctor's offices and clinics

One visitor per patient.

If you have symptoms, we're here to help

If you think you may have symptoms of COVID - 19, take our self-assessment to determine your next steps.


If you think you may have a cold or the flu and need care, schedule an appointment or virtual visit with a doctor.