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Your health and safety are always our top priority

Novant Health is committed to providing remarkable care to every patient. Learn more about the measures we've taken to keep you safe and prevent the spread of the coronavirus.


Coronavirus precautions

When you visit a Novant Health clinic or hospital, you'll find that we have taken extra measures to keep you safe.


Our safety commitment

Novant Health is committed to being the safest healthcare system in the communities we serve.


Virtual care options

No need to travel to a clinic or urgent care when you choose e-visits and video visits (on-demand or scheduled).


Visitor restrictions

Are you planning to accompany or visit a patient of Novant Health? We’re taking extra steps to keep you and others safe during the coronavirus pandemic.

Visitation requirements and exceptions

If the patient has COVID-19 or may have been exposed, no visitors are permitted unless the patient is:

  • At the end of life.
  • An obstetric patient.
  • A minor or an adult with a mental disability.
  • Unable to make and communicate their own healthcare decisions.
  • In need of caregiver support for mobility, impaired memory, altered mental status, developmental delays, hearing impairment, or native language translation.
  • Eligible for a visitor based on a special exception reviewed by their treating provider.

If the patient does not have COVID-19 and has not been at risk of exposure, or meets the exception criteria above, a visitor may be allowed per the department-specific guidelines below. A visitor must:

  • Be healthy, with no symptoms of COVID-19.
  • Pass a COVID-19 screening. Get screened before you arrive.
  • Properly wear a mask at all times.
  • Be 12 years or older, unless their situation meets a specific exception.
  • *Please note: Visitors at Novant Health Rowan Medical Center or any Novant Health ambulatory surgery center must be age 16 or older.

Visitation guidelines

Check-in closing times may vary by facility.
Visitors already check-in at closing will be permitted to stay until 9 p.m.

Emergency rooms

One visitor per patient.
Both parents/guardians permitted for pediatric patients.
Visitation allowed 24/7.

Note: Patients admitted to the ER who meet testing criteria will be tested for COVID-19. No visitors will be allowed until the test returns negative. Patients who do not meet testing criteria may have one visitor per restrictions above.

Critical care (ICU)

Two visitors per patient.
Visitation allowed 24/7.

Adult inpatient

Two visitors per patient.
No overnight stays. Visitation ends at 9 p.m.

Pediatric emergency, inpatient and NICU

Two visitors per patient.
Parents/legal guardians and/or one other support person.
Visitation allowed 24/7.

Pediatric surgery and imaging

Two visitors per patient.
Parents/legal guardians and/or one other support person.
No overnight stays. Visitation ends at 9 p.m.

Labor & delivery

Two visitors per patient.
Visitation allowed 24/7.

Note: One support person must remain the same for the duration of the hospital stay, but the second visitor can change.

Behavioral health inpatient

One visitor per patient.
Visitation guidelines and hours may vary.

Inpatient surgery

One visitor permitted on the day of the procedure.
Visitation ends at 9 p.m.

Outpatient surgery

One visitor per patient only as necessary.
Visitors may wait in waiting room.

Imaging centers

One visitor allowed for certain procedures or diagnoses.
Visitors should remain in vehicle unless needed by patient.

Doctor's offices and clinics

One visitor per patient.

If you have symptoms, we're here to help

If you think you may have symptoms of COVID - 19, take our self-assessment to determine your next steps.


If you think you may have a cold or the flu and need care, schedule an appointment or virtual visit with a doctor.