COVID-19 information and resources: Learn more or call 877‑9NOVANT

PreK-12 & child care workers now eligible for COVID-19 vaccine. Learn more

Your health and safety are always our top priority

Novant Health is committed to providing remarkable care to every patient. Learn more about the measures we've taken to keep you safe and prevent the spread of the coronavirus.


Coronavirus precautions

When you visit a Novant Health clinic or hospital, you'll find that we have taken extra measures to keep you safe.


Our safety commitment

Novant Health is committed to being the safest healthcare system in the communities we serve.


Virtual care options

No need to travel to a clinic or urgent care when you choose e-visits and video visits (on-demand or scheduled).


Visitor restrictions

Are you planning to accompany or visit a patient of Novant Health? We’re taking extra steps to keep you and others safe during the coronavirus pandemic.

Visitation guidelines and exceptions

If the patient has COVID-19 or may have been exposed, no visitors are permitted unless the patient is:

  • At the end of life.
  • An obstetric patient.
  • A minor or an adult with a mental disability.
  • Unable to make and communicate their own healthcare decisions.
  • In need of caregiver support for mobility, impaired memory, altered mental status, developmental delays, hearing impairment, or native language translation.
  • Eligible for a visitor based on a special exception reviewed by their treating provider.

If the patient does not have COVID-19 and has not been at risk of exposure, or meets the exception criteria above, a visitor may be allowed per the department-specific guidelines below. A visitor must:

  • Be healthy, with no symptoms of COVID-19.
  • Pass a COVID-19 screening. Get screened before you arrive.
  • Properly wear a mask at all times.
  • Be 18 years or older, unless their situation meets a specific exception.
  • Be the only visitor for the patient that day.

Hospitals, surgery centers and imaging

Emergency rooms and critical care (ICU)

One visitor per patient, per day. Visitation allowed 24/7.

Note: Patients admitted to the ER who meet testing criteria will be tested for COVID-19. No visitors will be allowed until the test returns negative. Patients who do not meet testing criteria may have one visitor per above guidelines.

Adult inpatient

One visitor per patient, per day.
Visitation ends at 7 p.m.

Pediatric inpatient, imaging and NICU

One or two parents/legal guardians only.
No other visitors. Visitation allowed 24/7.

Labor & delivery

One visitor per patient for the duration of the hospital stay.
Visitation allowed 24/7.

Behavioral health inpatient

One visitor per patient, per day.
Visitation guidelines and hours may vary.

Outpatient surgery

One visitor permitted only as necessary.
Visitors should remain in vehicle unless needed by patient.

Adult imaging

One visitor allowed for certain procedures or diagnoses.
Visitors should remain in vehicle unless needed by patient.

Clinics and other outpatient centers

Pediatric clinics

One parent/legal guardian only. No other visitors.

OB/GYN and maternal-fetal medicine clinics

One visitor per patient for diagnostic OB ultrasounds only.

All other clinics and outpatient centers

One visitor permitted for patients over age 65.
One parent/legal guardian permitted for patients under age 18.

If you have symptoms, we're here to help

If you think you may have symptoms of COVID - 19, take our self-assessment to determine your next steps.


If you think you may have a cold or the flu and need care, schedule an appointment or virtual visit with a doctor.