Your health and safety are always our top priority
Novant Health is committed to providing remarkable care to every patient. Learn more about the measures we've taken to keep you safe and prevent the spread of the coronavirus.
top
Coronavirus precautions
When you visit a Novant Health clinic or hospital, you'll find that we have taken extra measures to keep you safe.
LEARN MORE
Our safety commitment
Novant Health is committed to being the safest healthcare system in the communities we serve.
LEARN MORE
Virtual care options
No need to travel to a clinic or urgent care when you choose e-visits and video visits (on-demand or scheduled).
LEARN MORE
Visitor restrictions
Are you planning to accompany or visit a patient of Novant Health? We’re taking extra steps to keep you and others safe during the coronavirus pandemic.
Visitation requirements and exceptions
If the patient has COVID-19 or may have been exposed, no visitors are permitted unless the patient is:
- At the end of life.
- An obstetric patient.
- A minor or an adult with a mental disability.
- Unable to make and communicate their own healthcare decisions.
- In need of caregiver support for mobility, impaired memory, altered mental status, developmental delays, hearing impairment, or native language translation.
- Eligible for a visitor based on a special exception approved by their treating provider.
If the patient does not have COVID-19 and has not been at risk of exposure, or meets the exception criteria above, a visitor may be allowed per the department-specific visitation guidelines below. A visitor must:
Visitation guidelines
Visitation may be adjusted based on current safety protocols, facility and circumstance.
Visitors already checked-in at closing will be permitted to stay until 9 p.m.
Emergency rooms
One visitor per patient once the patient is in a treatment room.
Both parents/guardians permitted for pediatric patients.
Visitation allowed 24/7.
Note: Patients admitted to the ER who meet testing criteria will be tested for COVID-19. No visitors will be allowed until the test returns negative. Patients who do not meet testing criteria may have one visitor per restrictions above. If a support person is needed for the duration of the visit, an exception may be granted.
Critical care (ICU)
Two visitors per patient.
Visitation allowed 24/7.
Adult inpatient
Two visitors per day.
Visitation ends at 9 p.m. Overnight stays not permitted without an approved exception.
Pediatric emergency, inpatient and NICU
Two visitors per day.
Parents/legal guardians and/or one other support person.
Visitation allowed 24/7.
Pediatric surgery and imaging
Two visitors per patient.
Parents/legal guardians and/or one other support person.
No overnight stays. Visitation ends at 9 p.m.
Labor & delivery
One support person (15 years or older) for the entire stay.
Visitation allowed 24/7.
Note: A verified doula may also be present, in addition to your support person.
Behavioral health inpatient
One visitor per patient.
Visitation guidelines and hours may vary.
Inpatient surgery
One visitor permitted on the day of the procedure.
Visitation ends at 9 p.m.
Outpatient surgery
One visitor per patient only as necessary.
Visitors may wait in waiting room.
Imaging centers
One visitor allowed for certain procedures or diagnoses.
Visitors should remain in vehicle unless needed by patient.
Doctor's offices and clinics
One visitor per patient.
If you have symptoms, we're here to help
If you think you may have symptoms of COVID - 19, take our self-assessment to determine
your next steps.
TAKE THE ASSESSMENT
If you think you may have a cold or the flu and need care, schedule an appointment or
virtual visit with a doctor.
FIND CARE NOW