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Your health and safety are always our top priority

Novant Health is committed to providing remarkable care to every patient. Learn more about the measures we've taken to keep you safe and prevent the spread of the coronavirus.

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Coronavirus precautions

When you visit a Novant Health clinic or hospital, you'll find that we have taken extra measures to keep you safe.

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Our safety commitment

Novant Health is committed to being the safest healthcare system in the communities we serve.

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Virtual care options

No need to travel to a clinic or urgent care when you choose e-visits and video visits (on-demand or scheduled).

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Visitor restrictions

Are you planning to accompany or visit a patient of Novant Health? We’re taking extra steps to keep you and others safe during the coronavirus pandemic.

Visitation requirements and exceptions

In general, most patients hospitalized at Novant Health facilities in North Carolina will be allowed to have an unrestricted number of visitors in a day.

If the patient does not have COVID-19 and is not being tested for COVID-19, visitors may be allowed per the visitation guidelines below. A visitor must:

  • Be healthy, with no symptoms of COVID-19.
  • Pass a COVID-19 screening. Get screened before you arrive.
  • Properly wear a mask at all times, including while in the patient’s room or exam room.
  • Be 2 years or older for Novant Health hospitals, imaging centers and outpatient surgery centers unless their situation meets a specific exception. Children of all ages are permitted to accompany adults to appointments at doctor’s offices and clinics if childcare is not available.

If the patient has COVID-19 or is being tested for COVID-19, two visitors are permitted per day with no switching out allowed. Visitors will receive education about potential risk and must comply with all safety precautions.

Visitation guidelines

Visitation may be adjusted based on facility, circumstance and current safety protocols.
While we are no longer restricting the number of visitors each day, our team may limit the number of visitors at a time in any area or patient room due to space, care concerns or to comply with safety protocols.

In most units of our hospitals, visiting hours end at 10 p.m. unless the visitor is spending the night.
Most patients are allowed one (1) overnight visitor as long as they agree to follow guidelines for overnight visitors.
Units with specific visitation guidelines are outlined below.

Emergency rooms

Up to two visitors at a time as space allows.
Visitors may switch out unless a patient has COVID-19 or is being tested for COVID-19.
Both parents/guardians permitted for pediatric patients.
Visitation allowed 24/7.

Note: If the waiting room is full, visitors will need to wait outside until the patient is in a treatment room, unless the patient has special needs and requires support from a visitor while in the waiting area.

Pediatric surgery and imaging

Both parents/guardians allowed for duration of procedure.

Inpatient surgery

One visitor permitted on the day of the procedure.
Visitation ends at 10 p.m.

Outpatient surgery

One visitor per patient for the duration of the procedure.
Visitors may wait in waiting room.

Imaging centers

One visitor allowed for the duration of procedure.
Exceptions may be made to allow up to two visitors for adult patients.
Please consult with the care team.

Doctor's offices and clinics

One visitor per adult patient.
Both parents/guardians may join pediatric patients.
Children of all ages are permitted to accompany adults to appointments if childcare is not available.

End-of-life

General restrictions on visitation do not apply.

Note: Visitation may be adjusted based on facility, circumstance and current safety protocols.

If you have symptoms, we're here to help

If you think you may have symptoms of COVID - 19, take our self-assessment to determine your next steps.

TAKE THE ASSESSMENT

If you think you may have a cold or the flu and need care, schedule an appointment or virtual visit with a doctor.

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