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French toast with a side of smiles

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In late June, a patient on the Novant Health Presbyterian Medical Center hospice unit was declining in health, and wasn’t eating much. When asked what she wanted for lunch, she said French toast.

Stumped because the item wasn’t a standard lunch item, Kristie Chapman, RN, went to the café and shared her patient’s request with food and nutrition services staff member Kelly Davis.

Kelly spoke with Chris Bowden (both pictured at right), associate director of food and nutrition services. Soon, they started whipping up batter and grilling the French toast. They added bacon and other items to the tray to cheer up the patient.

When Kristie returned to the room with French toast in hand, the patient immediately smiled. This was the first time Kristie had seen the patient at ease since her health condition had worsened.

“Being in the hospital is emotional. So, sometimes patients eat for emotional reasons,” said Chris. “Our goal is to go above and beyond to create a remarkable experience for our patients.”

The team also delivers cakes to patients who are admitted during their birthdays. They create special anniversary dinners for patients and their spouses, and help celebrate other special occasions for patients.

“I like putting smiles on patients’ faces,” said Kelly.