Press releases

Novant Health takes multipronged approach to make health care more affordable and accessible

CHARLOTTE, N.C. – For more than a decade, Novant Health has delivered innovative, value-based care, building on its commitment to meet the needs of patients and their families wherever they are in their health care journey at a price they can afford.  

“We have taken a multipronged approach to make health care more affordable and accessible while getting people well and keeping them healthy,” said Bob Seehausen, Novant Health senior vice president of business development and sales. “From our perspective, a health care system where value is defined by quality, cost and patient experience more closely aligns with our mission to improve the health of our communities, one person at a time.”

Novant Health participates in value-based care programs covering over 450,000 attributed lives with multiple payors. In one of those programs for over 80,000 members, including Novant Health team members, the health system demonstrated significant reductions in the cost of their care compared to the market – over $17 million in savings in a single year. Likewise, Novant Health’s Medicare Shared Saving Program (MSSP) accountable care organization has delivered top decile national performance on the cost per patient.

In addition to innovative, strategic value-based care programs, Novant Health providers are focused on helping patients be more proactive in their health care, whether online through MyChart with over 1 million patients, or connecting with people who are at higher risk of developing complications from chronic conditions. Some of these initiatives include:

• Developing a dedicated diabetes service line with resources to provide nation-leading diabetes care in both primary and specialty care settings.
• Offering an episodes of care benefit option for team members, including total joint replacement and maternity care. This option includes coordinated and clearly defined care paths with a single point of contact and a single bill with upfront cost information. In addition to options for team members, Novant Health currently manages the cost of care and quality within 40 episode groupings for over 30,000 distinct care episodes across six Novant Health institutes.
• Partnering with TytoCare to provide virtual physical exams for team members and consumers in North Carolina. Patients have the ability to perform their own guided medical exams with a health care provider – all from the comfort of their home.
• Offering Novant Health Care Connections, which offers interventions to manage health for a wide range of patients, from those who are healthy to those managing chronic conditions. In 2018, Novant Health Care Connections handled more than 1.29 million inbound and outbound calls, as well as 365,000 patient encounters and 26,000 care coordination referrals.

Novant Health remains committed to providing a better health care experience for individuals, better health for populations and lower health care costs.