Your health and safety is always our top priority. Call your physician if you think you have the coronavirus or call 877-9NOVANT if you don’t have one. Learn more »

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Coronavirus and cancer care

If you are receiving cancer treatment, you should know this about coronavirus

Your immune system may perform differently while you are receiving cancer treatments or after you have completed recommended therapies. The information compiled here can help you stay safe during the spread of the novel coronavirus.

What to do if you are experiencing symptoms

If you are experiencing fever, cough, shortness of breath, or had exposure to someone diagnosed with COVID-19, CALL BEFORE YOU COME to a cancer treatment center for ANY APPOINTMENT. This will help your team plan ahead for your care.

If you are under treatment and experience any of these EMERGENCY WARNING SIGNS, call 911 IMMEDIATELY:

  • Trouble Breathing
  • New persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

Staying safe as a person with cancer


For your protection, please stay home with NO VISITORS until advised otherwise. Everyone in your household should take measures to stay healthy. Healthy household members should adjust their routines to provide an extra layer of caution. Follow these recommendations:

  • Wear a mask when you leave your home if you are immunosuppressed.
  • Clean your hands frequently using soap and water for 20 seconds or use a hand sanitizer with at least 60% alcohol.
  • Clean your hands after using door knobs, before meal preparation or during any other direct contact with high touch areas.
  • Do not share food, utensils or beverages.
  • If possible, provide a protected space to, limit contact with others.
  • Disinfect frequently used areas like doorknobs, countertops, tables, faucets, toilets and sinks regularly.
  • Increase ventilation by opening windows or adjusting the air conditioning.
  • Maintain six feet between yourself and others when in close contact or in living areas.

If someone in your home becomes ill


If a member of your household is having fever and/or cough, or has been exposed to COVID-19, have them call their primary care doctor for guidance or call 1-877-9NOVANT. Isolate the member of your household away from others while symptoms are present. This may reduce your risk of becoming ill. If they need to stay in your home, extra precautions are necessary.

  • Use a separate room and bathroom if possible.
  • If sharing a bathroom, clean with a disinfectant between uses.
  • The sick household member should wear a clean, disposable mask to wear in common areas of the home or when in close contact with others.

Visitor restrictions for Novant Health cancer treatment centers


In order to best serve you, and your health and safety during this time, we have made the following changes:

On day of your appointment, we are screening every patient, approved visitor and team member at the entrance for signs or symptoms of COVID-19.

Some appointments will be rescheduled or changed to a remote visit either by phone or video. A member of our team will notify you if this is an option, as determined by your provider.

For in-person appointments, we have a NO-VISITOR POLICY with the following exceptions:

    • First-time treatment in an infusion center
    • New patient appointment
    • Any patient whose safety is at risk if left alone (fall risk, inability to communicate clearly)

    If you meet the above criteria:

    • Only one support person allowed
    • Must be over the age of 18
    • Have no known exposure to the coronavirus

    For all other exceptions, please contact your care team at your clinic location prior to your appointment.

Your health and safety are always our top priority

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