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Inside Remarkable

The Novant Health Inside Remarkable podcast provides an inspiring glimpse at how 30,000 team members are building, creating and delivering remarkable every day.

Inside Remarkable podcast

Reunited: Nikki Nissen finds her mentor

March 3, 2020
In this episode, we follow-up with Nikki Nissen, senior director and chief nursing officer, NHMG. In our episode Accidental Leadership, Nikki shared that she tried finding her high school mentor for years, but has never had any luck. We check back in with her after some Novant Health team members made a reunion possible.

Decoding remarkable

February 18, 2020
In this episode, Kirsten Royster, president of Novant Health Kernersville Medical Center and Novant Health system chief patient experience officer, talks with John Linkous and Renae Caldwell, directors of patient experience, about how we bring the human experience to life at Novant Health.

A safer workplace for our team

February 18, 2020
Novant Health has and always will be committed to ensuring a safe and secure environment for our team members. We sat down with Kathy Haddix-Hill, vice president of emergency and trauma services, and Kip Clark, director of public safety, to learn why violence is so prevalent in healthcare, what are the warning signs and how they are leading efforts to keep Novant Health a safe place to work and receive care.

Journey to delivering remarkable: Dr. Pam Oliver

February 11, 2020
Pam Oliver, MD, executive vice president, Novant Health and president, Novant Health Physician Network, shares her journey from her childhood in eastern North Carolina to her leadership delivering remarkable at Novant Health.

Team member donates car to fellow team member in need

February 4, 2020
One day, Bill Gavett, emergency services paramedic at Novant Health Presbyterian Medical Center, found himself no longer in need of his Toyota Camry. His fellow team member, Johnisha Conner, had recently been in a car accident and could not afford another car. In an inspiring act of kindness, Bill decided to give his car to Johnisha. This story shows us our people credo in action and reminds us that one act of compassion can have a long-lasting impact on the life of a friend.

Helping kids overcome obstacles early in life

January 28, 2020
Stacy-Ann Whitton, early intervention specialist, has dedicated her career to helping children with developmental delays and disabilities. Her passion for her profession comes from her own experience watching her son struggle with serious illness as a baby. Hear her story and how she creates a remarkable experience for our youngest patients and their families.

What could go wrong? How we’re getting ahead of harm before it happens.

January 21, 2020
In this episode, we speak with the Lippard family about their lifelong ties to Novant Health.

What could go wrong? How we’re getting ahead of harm before it happens.

January 14, 2020
Trang Vuong, MD, shares her story of how escaping communist Vietnam now impacts how she cares for her patients at Novant Health Primary Care Poplar Tent.

What could go wrong? How we’re getting ahead of harm before it happens.

January 07, 2020
What could possibly go wrong? That's a question David Priest, MD, chief safety, quality and epidemiology officer, often asks — and he wants every Novant Health team member to ask themselves, too.
Find out what Novant Health is doing to ensure every patient's experience is safe and remarkable and how you can use our safety behaviors to support our journey to First, Do No Harm.

'The scariest thing I ever did'

December 31, 2019
In this episode of Inside Remarkable, we speak with Julie Barfield, a Great 100 nurse, about the importance of taking chances and making a difference in the lives of our patients.

Be a hero by sharing your story

December 24, 2019
Today, we sit down with Tonya Robinson, a volunteer coordinator at Novant Health Presbyterian Medical Center. She always felt the calling to help others and knew that healthcare would be the best place to serve her community. Listen on to hear more about Tonya’s role at Novant Health and how she earned the honor of representing North Carolina as a Lung Force Hero at Congress in March 2020.

ABCs of healthcare safety rating systems

December 17, 2019
Chief safety, quality and epidemiology officer David Priest, MD, discusses different safety and quality rating programs. In this episode he covers Leapfrog Group safety grades, the Centers for Medicare and Medicaid Services five-star quality rating system and more.

What being vulnerable taught me

December 10, 2019
In this episode we hear from Kimberly “Kitty” Webb, Novant Health patient partnership specialist, about how she often felt vulnerable as a child growing up in foster care. Her understanding of what it means to be vulnerable now helps Kitty relate to patients, who can also feel vulnerable at times.

Your best is good enough for today: Dr. Tory King

December 3, 2019
In this episode of Novant Health Inside Remarkable, we hear from self-described perfectionist, Tory King, MD, clinical physician executive. Dr. King shares how her failures are the defining moments in her life and why she embraces imperfection now.

The secret to receiving the Mark

November 26, 2019
In this episode we hear from Jean Miller, outreach resource specialist at Novant Health Today’s Woman OB/GYN and recipient of the Mark, our team member recognition program. Jean works tirelessly to reduce infant mortality rates by connecting patients with resources that can positively impact their babies’ health, things like education, food, transportation, counseling and housing. Jean’s story of inspiring patients and going the extra mile reveals to us the secret to receiving the Mark.

How our team members built Novant Health Mint Hill Medical Center

November 19, 2019
In October, Novant Health Mint Hill Medical Center celebrated its one year anniversary. In those 365 days, our team members have provided a remarkable patient experience for thousands of patients. Now, Joy Greear, the president and chief operating officer at Mint Hill, takes us on the hospital’s journey from planning the layout and breaking ground to caring for patients today.

Paying it forward: A work of heart

November 12, 2019
In this episode, we speak with Chandra Swaim, a nurse at Novant Health Clemmons Medical Center, about how a scary experience as a patient inspired her to become a nurse and the unexpected way she was reconnected with her past.

Accidental leadership: Nikki Nissen

November 5, 2019
In this episode of Inside Remarkable, Nikki Nissen, senior director and chief nursing officer for the Novant Health Medical Group, details her journey of living in foster care, becoming a teenage mother and her "accidental" rise into nursing leadership. Find out who she credits all her success to.

Preparing the next generation in healthcare

October 29, 2019
In this episode of Inside Remarkable, team member Karla Aldridge tells us about her work with the Novant Health Explorers program, which allows high school students in all of our markets to explore clinical and administrative careers. We'll also hear from Felicity Booth, a high school student who has participated in the program for the past two years. Find out how these opportunities spark student interest in healthcare and support career journeys.

The secret to creating lasting patient connections.

October 22, 2019
In this episode we hear from Katrina Sanders, orthopedic nurse navigator, on how her passion for caregiving and "no one is a stranger" attitude help her deliver the remarkable patient experience.

We need to see more black male nurses in healthcare. Here's why.

October 15, 2019
Jermaine Dalton is among the relatively small number of black men in nursing. Why is that the case and why does having more representation matter? In this episode we discuss the challenges and solutions ahead.

No hurricane or Ebola scare can stop this remarkable team

October 8, 2019
In this episode we hear from Mike Bianchin, vice president of logistics operations, on the magic that goes into making sure team members and patients can always access life-saving medical devices and supplies where and when they need them.

Surviving sudden cardiac arrest

October 1, 2019
In this episode of Inside Remarkable, team member Tony Bentley shares how he survived sudden cardiac arrest thanks to CPR, community members and Novant Health team members delivering our mission, vision and values. Listen until the end for things you can do to help someone experiencing sudden cardiac arrest.

Thank you to for the sound effects featured in this episode.

In depth on “In Shock”

September 24, 2019
A nurse, physician, chaplain and bioethicist discuss the role of humanity in healing in this episode. Tune in for the first ever Novant Health Reads book club podcast as we discuss "In Shock: My Journey from Death to Recovery and the Redemptive Power of Hope."

BONUS EPISODE: Meditation exercise

September 17, 2019
In this bonus episode of Inside Remarkable, Jonathan Fisher, MD, walks us through a mediation exercise.

Resiliency: Practicing mindfulness

September 17, 2019
In this episode of Inside Remarkable, Jonathan Fisher, MD, shares how he got out of his lowest point of life with the help of the practice of mindfulness.

The gift of a fresh start

September 10, 2019
In this episode of Inside Remarkable, certified medical assistant Ebony Anderson shares about the overwhelming support and kindness she received from fellow team members – when her family needed it the most.
Ebony decided to leave from an unhealthy relationship with her now-estranged husband but needed help starting anew. Her team at Novant Health Queen City OB/GYN helped with providing much-needed household furniture and supplies, and she also received assistance through the employee emergency fund from donations pledged during Giving. Serving. Together., our annual team member giving. campaign.

How one team member beat opioid dependency

September 3, 2019
In this episode of Inside Remarkable, we hear from a team member who battled opioid misuse for six years and one of his leaders who supported him through his recovery. Now, both are dedicated to helping reduce the stigma of addiction. Their stories show how practicing compassion can go a long way to support others struggling with substance misuse. Read this story on  Novant Health Healthy Headlines.  

From Leader to Loved One

August 27, 2019
In this episode of Inside Remarkable, Michael Vaccaro, senior vice president of nursing services, shares his story not only as a nursing leader, but as a family member of a Novant Health patient, his dad

From Nurse to Friend

August 20, 2019
In this episode of Inside Remarkable, we hear from Novant Health team members, Ashley Morgan, a labor and delivery nurse, and Katie Gillespie, senior director of internal communication. When Katie became a patient during the delivery of her twins, Ashley was there when things took a turn for the worst. Hear how this experience led to a lasting friendship.

Fighting the slow burn by becoming resilient

August 20, 2019
In this episode of Inside Remarkable, we hear from Tom Jenike, MD, SVP and chief human experience office of resiliency and leadership development. Dr. Jenike shares how he burned out and made changes in his life to become a more resilient person. Hear how his personal journey sparked a program that is helping other Novant Health team members.

A Tale of Two Nurses

August 20, 2019
In this episode of Inside Remarkable, we hear from Sara Egnatz and Tekecia Moore, two Novant Health nurses who each had an unexpected journey into healthcare. Hear how they found their passion for nursing, and how when their paths crossed at Novant Health, the remarkable happened.