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Our patients, families and visitors

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Caring for our patients, families and visitors with a wide range of services

Our goal is to provide a remarkable experience to all of our patients, families and visitors. We recognize that each person has a unique cultural and personal background, and we work to be inclusive of everyone’s needs and perspectives.

Because of our not-for-profit mission, Novant Health's neonatal intensive care units, critical care units, cancer treatment centers, emergency departments and other essential medical programs treat everyone, regardless of the person's ability to pay. We work with individuals to help qualify them for public assistance, establish reasonable payment plans, discount their bill to reflect their personal resources or provide them with free charity care.

Novant Health offers four patient financial assistance programs:

  • Charity care for low-income uninsured patients
  • Discounts for the uninsured
  • Catastrophic discount
  • Flexible payment plan


Sign language translator
Interpreters

Novant Health provides culturally and linguistically appropriate services for individuals who have limited proficiency in English, are deaf or are hard-of-hearing. Foreign language interpreters and sign language interpreters are available to our patients free of charge. In-person, remote video and over-the-phone interpreters are available.

Cultural Ambassador Program

Our Novant Health Cultural Ambassador Program was created to enhance the experience of our Hispanic and Latino patients. These ambassador team members:

  • Serve as medical interpreters to help patients overcome language barriers
  • Assist with referrals to services and community programs beyond our Novant Health network
  • Help patients navigate the healthcare system
  • Connect patients with primary care physicians and providers

Inclusive spiritual care

All Novant Health patients can have access to a professional spiritual care provider relevant to their religion, spirituality, faith tradition or value system. Our spiritual care team also offers a range of services, from helping you through difficult decisions to listening to your concerns and struggles. We can help you talk through and explore loss, end-of-life decisions and any personal worries you may face.

Our team recognizes that all people are entitled to their own belief system. We care for everyone, regardless of any or no religious affiliation. Our chapels – also called “rooms of reflection” or “sacred spaces” – are in a process of transition to provide support to all who are seeking peace, comfort and hope.

Patient nondiscrimination statement

Patient nondiscrimination statement Novant Health does not exclude, deny benefits to, or otherwise discriminate against patients, students or visitors on the basis of race; color; religion; national origin; culture; language; physical or mental disability; genetic information; age; sex, including pregnancy, childbirth or related medical conditions; marital status; sexual orientation; gender identity or expression; socioeconomic status; or source of payment in admission to, participation in, or receipt of the services and benefits of any of its programs and activities, whether carried out by Novant Health directly or through a contractor or other entity with whom Novant Health arranges to carry out its programs and activities.

View our full nondiscrimination policy in your native language. »