Caring for our patients, families and visitors with a wide range of services
Because of our not-for-profit mission, Novant Health's neonatal intensive care units, critical care units, cancer treatment centers, emergency departments and other essential medical programs treat everyone, regardless of the person's ability to pay. We work with individuals to help qualify them for public assistance, establish reasonable payment plans, discount their bill to reflect their personal resources or provide them with free charity care.
Novant Health offers four patient financial assistance programs:
- Charity care for low-income uninsured patients
- Discounts for the uninsured
- Catastrophic discount
- Flexible payment plan
Novant Health provides culturally and linguistically appropriate services for individuals who have limited proficiency in English, are deaf or are hard-of-hearing. Foreign language interpreters and sign language interpreters are available to our patients free of charge. TTYs and other services are available to deaf and hard-of-hearing persons. For further information about this policy, contact: Novant Health director of internal audit & compliance, 1-704-384-7638 or TDD 1-800-735-8262.
Also, it is our priority to recruit clinicians who are proficient in other languages. In many of our communities, we have physicians in our medical group who speak Greek, French, Spanish, Vietnamese and Japanese.
Emergency medical care for AIDS patients
The physicians of Novant Health clinics often provide community services that would not be possible unless they were supported by the not-for-profit mission of the health system. For instance, a Novant Health physician clinic in Winston-Salem supports the Novant Health Forsyth Medical Center emergency room (ER) doctors and staff in efforts to provide care to uninsured and homeless AIDS patients. Without this physician group's support, the ER staff could not offer adequate care to these at-risk patients. And without Novant Health's support, the physician group would not have the resources to provide this very specialized service.
Mobile health vehicle for WSSU
Novant Health donated a vehicle to the School of Health Sciences at Winston-Salem State University (WSSU) to create a mobile outreach unit. Called Rams Know HOW (Hands-On Wellness), the program brings preventive health education, screenings, and care navigation to uninsured and underserved residents living in the Winston-Salem zip codes that are characterized by the highest poverty levels and emergency room utilization. Novant Health Forsyth Medical Center also donated $300,000 to the project to support operational needs. Medical care providers from WSSU oversee the operations of the mobile unit while staffing is covered by WSSU Health Sciences faculty and students, in collaboration with the Novant Health Community Wellness and Education team.