What is health equity?
Achieving health equity means working to give all people individualized care that helps them reach their best possible health outcomes. Reaching that goal requires focused and ongoing efforts to address inequalities in society that are caused by historical and contemporary injustices.
Novant Health has been recognized by organizations such as the Human Rights Campaign (HRC) Foundation and the Centers for Medicare & Medicaid Services for our efforts to promote health equity and reduce healthcare disparities.
Research has shown that cultural competence training impacts quality, safety, patient focused care, patient satisfaction, and patient outcomes (e.g. readmission rates, completion of discharge instructions, and care plan follow-up, etc.). The Joint Commission holds hospitals accountable for addressing and maintaining patient rights. These rights include the accommodation of cultural, religious, and spiritual values and practices. In 2019 the Office of Diversity, Inclusion and Equity partnered with Quality Interactions, a cross-cultural clinical learning with the goal of improving cross cultural education. Through this program we've seen an increase in engagement, implementation, and support for diversity, inclusion, and equity within Novant Health