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Hemby Children's Hospital
Baby feet in NICU

About the NICU

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Our level 4 NICU is the right place for advanced care

The neonatal intensive care unit (NICU) at Novant Health Hemby Children’s Hospital is licensed as a 38-bed, level 4 nursery, the highest certification available in North Carolina for neonatal critical-care services. The NICU is located on the seventh floor at Presbyterian Medical Center, 200 Hawthorne Lane in Charlotte, North Carolina. The services offered in Hemby’s NICU support Novant Health’s mission, vision and values by delivering high-quality care to patients and their families. The staff’s goal is to provide family-centered healthcare services that address your child’s physical, emotional and medical needs.

Our unit has three areas for care:

  • Intensive care: Babies are admitted to this area for evaluation and to create a plan of care.
  • Special care: Intermediate care for infants who might still need to receive oxygen and for children who are taking medication and other fluids intravenously, which mean directly into the bloodstream through a vein using an IV needle.
  • Progressive care: Children who are the most medically stable receive care in this area. These infants are growing and preparing to meet requirements for leaving the hospital. Currently, progressive care is located on the eighth floor, directly behind the Newborn Nursery. Your baby may move multiple times during a stay in the NICU. Medical needs determine where child receives care. Regardless of where in the NICU your baby is receiving care, your child will have a monitor that helps our staff keep close watch.


Care times

One of the first questions parents ask is, “When can I hold my baby?” Talk to the bedside nurse to find out when your child is medically stable enough to be held. A baby may be considered stable when he no longer needs a heat-controlled bed or intravenous feeding. Once your child reaches this stage, the nurse can go over the daily schedule for care, feeding and rest. This way, you will know when to be available to help.

Skin-to-skin contact, which may be called kangaroo care in the NICU, is especially important for a newborn’s health and development. Holding babies close helps them stay warm and keeps their heart rate, breathing and temperature more stable. Closeness also can help parents feel more comfortable with a child and can increase a mother’s milk production. Your nurse can help you determine when your infant is medically stable for kangaroo care.