Franklin Medical Center

An important message from
Novant Health Franklin Medical Center

All operations at Novant Health Franklin Medical Center are now closed.

On Wednesday, Oct. 7, 2015, Novant Health Franklin Medical Center announced that it would close. We understand that this will impacted our community and our team members, and as such, it was an extremely difficult decision.

At this time, our priority is ensuring that your future healthcare needs are met. For that reason, we would like to outline several key points.

Should you need to request your hospital medical record, download the authorization form or call toll-free 1-855-774-2301 to request the necessary paperwork.

  • Your completed authorization forms can be submitted two ways.
    • By mail to: ATTN: Novant Health Franklin Medical Center Records Request
      P.O. Box 7688
      Charlotte, NC 28241
    • By fax to: 704-417-1151
    • By email:
  • If any additional information is needed to complete the request, the requestor will be contacted.To ensure your privacy, all requests for medical records must be in writing. No medical records copy fees will be applied to the requests for six months after the closure. After that date, medical records copy fees will apply per North Carolina law.

Should you need access to previous mammography films or reports, please call 877-507-9729, and select option #3 from the phone-tree options to reach the file room.

If you have billing related questions, please call toll-free 844-266-8268  and select option #3.

Novant Health Perry Medders Medical Group and Novant Health Franklin General & Vascular Surgery closed Dec. 7, 2015. 

We care deeply about the patients we have served over the years at Franklin Medical Center, as well as the hospital physicians and team members who have gone above and beyond in caring for this community. Unfortunately, Franklin Medical Center was established during a very difficult time in healthcare – and despite an outstanding staff, investments in the facility and a reconfiguration of services in October 2014, we were unable to create a sustainable care model.

We want to thank the members of the Louisburg community who supported our efforts over these past six years – whether it was by serving on a board or committee, attending a public meeting or simply trusting us with your healthcare needs.