Medical Records
Medical records may consist of the following:
- Demographics
- Admission and discharge information*
- Reason for visit
- Visit diagnosis
- Final diagnosis*
- Problem list
- Allergies
- Immunizations**
- Emergency department arrival information*
- Emergency department disposition*
- Emergency department notes*
- Anesthesia encounters and notes*
- Inpatient notes*
- Care plan and care plan notes*
- Patient education
- Scanned documentation
- Discharge instructions*
- Oncology treatment plans
- Oncology cancer staging summary
- Nurses' notes
- Vitals
- History & physical notes
- Medications
- Orders and results (labs, radiology results, etc.)
- Progress notes
- History and physical notes
*Notated components are found only in the hospital record and will not be part of a clinic’s record.
*History and physicals and discharge summaries may not be available if a patient’s stay was 24 hours or less.
** Immunization records may not always be available in digital format, please contact your state immunization office for full immunization records.
In accordance with the federal court decision vacating the third-party directive with the individual right of access in Ciox Health, LLC v. Azar, et al., No. 18-cv-0040 (D.D.C. January 23, 2020), HITECH authorizations will no longer be accepted in lieu of a HIPAA compliant authorization.
New Hanover Updates
Effective May 4, 2024, the Novant Health Enterprise Release of Information team has begun processing requests for medical records for New Hanover Regional Medical Center and its affiliates. For all requests, you may contact our Customer Service team for assistance (844) 763-9163.
SC Facility Update
Please note Novant Health Enterprise Release of Information is currently not processing requests for Coastal Carolina Hospital, Novant Health East Cooper Medical Center, Novant Health Hilton Head Hospital, or their affiliated physician clinics for the foreseeable future.
All requests for medical records and/or billing records for South Carolina should be forwarded to:
Email: ROINovantHealthSC@datavant.com
Phone (Toll Free): 1-800-367-1500
Fax: 843-410-2724