Charlotte Orthopedic Hospital

Visitor information

a department of Presbyterian Medical Center

The comfort and support of home

Welcome to Novant Health Charlotte Orthopedic Hospital. We’re happy that you’re able to visit your loved one during his or her stay with us. Visitors play an important role in helping create a warm and healing environment for our patients. Your presence is a vital part of the recovery process because you provide the comfort and support of home.

For more information about our patients and visitors services, call


Below you will find information to help ensure that visiting your loved one is as convenient and stress-free as possible.

Calling Charlotte Orthopedic Hospital

You can locate a patient or a visitor by calling 704-316-3128. This number is available 24-hours a day, seven days a week. Due to patient confidentiality, operators do not report on the conditions of patients; but they may transfer calls to a nurse's station.

An information desk is located inside the main entrance lobby. If you need a patient’s room number or a map to find a particular area within the hospital, our courteous staff can assist you.

Visitor hours

Charlotte Orthopedic Hospital has open visiting hours. The lobby is staffed on weekdays 5 AM - 7 PM and on weekends 7 AM -  7 PM. After hours, a member of our public safety staff will be happy to grant you access via the intercom located the main entrance (Randolph Road).

Visitor dining

Our Totally Hip Café, located in the lobby offers a variety of food and beverage options. The hours are:

Monday through Friday
Breakfast: 6:30 - 10 AM
Lunch: 11 AM - 2 PM (grill open from 2 - 4 PM; hot line opens at 4 PM) 
Dinner: 4 - 6:30 PM

Saturday / Sunday
Breakfast: 6 - 10 AM
Lunch: 11 - 2 PM

Gift shop 

Our gift shop, located in the lobby of the hospital, offers a range of thoughtful gifts, including fresh flowers, balloons, greeting cards, candy and toiletries. Hours for the gift shop are Monday - Friday, 11 AM - 3 PM.

Sending a patient mail and flowers

When sending a patient mail or flowers, please add the patient’s name to the corresponding hospital address. Our mail room staff will locate the patient’s room number from the hospital database. Mail received after a patient’s discharge will be forwarded to the patient’s home.

Address to send mail and flowers:

Patient Name
Novant Health Charlotte Orthopedic Hospital
1901 Randolph Road 
Charlotte, NC 28207

Child-friendly area

Our surgery waiting room includes a child-friendly space for children to watch a movie, as well as draw, color, read or do other activities brought from home.

Business center 

The business center is equipped with two desktop computers. WI-Fi is available throughout the hospital for use with portable devices and smartphones. Contact a guest services representative if you need help using the Wi-Fi service.

For more information about our patients and visitors services, call 704-316-2000.