Welcome to Novant Health Go


Deanna Rattray, PharmD, BCPS, BCACP, RDP

Clinical Specialty: Anticoagulation, transitions of care, geriatrics

Brief Rotation Description: Chief resident: Opportunity to develop leadership skills.

Projects: Transition of care warfarin management

2015-2016 resident project advisor: The impact of multidisciplinary care on readmission rates for patients discharged with congestive heart failure (CHF) and/or chronic obstructure pulmonary disease (COPD)

Email: djrattray@novanthealth.org

Jennifer Anderson, PharmD, MBA (assistant RPD)

Clinical Specialty: Diabetes, gaps in care, transitions of care, drug information

Brief Rotation Description: Advanced diabetes - this longitudinal experience takes place in the team member wellness clinic and/or a primary care clinic with an embedded pharmacist. The residents will have the opportunity to increase their knowledge and experience in managing diabetes in a multidisciplinary setting.


  • Advisor for the following projects
    • 2016 - 2017: Evaluation of the Implementation of Pharmacist-Delivered Medicare Annual Wellness Visits in an Internal Medicine Practice. Lea Webster, PharmD; Caitlin Moorman Spangler, PharmD, BCACP; Jennifer Anderson, PharmD
    • 2015 - 2016: Diabetes Medication Adherence in an Employer-Sponsored Diabetes Management Program. Mary Lomberk, PharmD; Jennifer Anderson, PharmD; Lori Ulrich, PharmD
    • 2014 - 2015: Impact of the pharmacist on the primary care team in improving glycemic control and quality of care in patients with uncontrolled type 2 diabetes mellitus. Jay Patel, PharmD; Jennifer Anderson, PharmD; Mary Ellen Pisano, PharmD, BCACP

Email: janderson2@novanthealth.org

Cindy Kennedy

Clinical Specialty: MTM

Brief Rotation Description: To perform the various function of MTM using Mirixa and Outcomes. Familiarize the resident with direct patient and provider contact for the purpose of medication therapy management.

Projects: Develop a plan for continued increased use of MTM in the retail setting.

Email: cskennedy@novanthealth.org

Maryann Choy-Ames, PharmD, BCPS

Clinical Specialty: Transitions of care

Brief Rotation Description: The transitions of care rotation is part of the Novant Health Care Connections department. The rotation consists of assuring appropriate transition of the patient from discharge to home with emphasis on medication reconciliation, medciation education provided to patient, comprehensive chart review to ensure appropriate pharmacotherapy selection upon patient discharge, optimization of long term management of chronic disease states, and identification of monitoring parameters.


  • Previous projects
    • Acute-care pharmacist led medication assistance program for hospitalized patients with diabetes mellitus: a transitions of care initiative Maryann Choy-Ames, Pharm.D.; Andrea Parker, Pharm.D., BCPS; Jeffrey Reichard, Pharm.D., M.S., BCPS. Novant Health Presbyterian Medical Center, Charlotte, N.C.
  • Advisor for the following projects
    • Standardization of Intervention Documentation for Pharmacists in the Outpatient Setting. Lauren Hickman, Pharm.D.; Rebecca Bean, Pharm.D., Maryann Choy-Ames, Pharm.D.
    • Implementation of a pharmacist-led transitional care protocol for patients post-percutaneous coronary intervention. Lauren Hickman, Pharm.D.; Maryann Choy-Ames, Pharm.D.; Jeannie Poon, Pharm.D.

Email: mchoy-ames@novanthealth.org

Valerie Southerland, PharmD, CPP

Clinical Specialty: Anticoagulation

Brief Rotation Description: The purpose of this rotation is to provide comprehensive clinical pharmacy services for continuity of care for patients in an anticoagulation clinic. Residents will develop skills in patient care, practice management, and interdisciplinary collaboration.

Projects:Potentional benefits of routine use of vitamin k1 for erratic international normalized ratio stabilization

Email: vssoutherland@novanthealth.org

Mary Ellen Pisano, PharmD, BCACP

Clinical Specialty: Diabetes care, transitional care

Brief Rotation Description: A clinical pharmacy diabetes care service is provided to patients at selected Novant primary care practices. The clinical pharmacist accepts provider referrals and also reviews Novant data to identify and recruit patients that may benefit from the service. The service includes face-to-face appointments with the clinical pharmacist for diabetes education and medication review along with follow-up via clinic visits, telephone, or MyChart. Residents work to establish relationships with patients, facilitate goal setting, and monitor progress on patient-centered goals. In addition, residents will review home blood sugars and other clinical factors to make recommendations to providers on medication therapy.

Projects: Diabetes care pathway, osteoporosis therapy metrics, Northwest Community Care Case Management Services team member

Email: mepisano@novanthealth.org

Lori Ulrich, PharmD

Clinical Specialty: Care Connections ambulatory care, care gaps

Brief Rotation Description: The purpose of this rotation is to provide residents with experience participating as part of a multidisciplinary team to meet gaps in patient care identified through population health data. Pharmacists involved with care gaps evaluate high-risk medications utilization and medication adherence, and collaborate with third-party payers to improve quality of patient care. By improving medication use and boosting Star Ratings, this helps the organization obtain preferred status.

Projects: Impact of pharmacist-drive employer-sponsored medication adherence initiative for team members with uncontrolled diabetes. Project advisor for Mark Lomberk, PharmD, 2015-2016.

Email: lwulrich@novanthealth.org

Justine Maher, PharmD, BCPS

Clinical Specialty: Ambulatory care (Osteoporosis, anticoagulation, diabetes)

Brief Rotation Description: Transition pharmacists provide medication reconciliation and therapeutic interventions by ensuring appropriate preventative and treatment medication regimens upon discharge from the hospital. Pharmacists work to ensure that patients leave the hospital with an accurate list of medications and an understanding of the discharge instructions. The residents will complete telephone medication reconciliations and education with patients and provide recommendations for drug optimization to providers via EMR notes.

Projects: Topic discussion and journal article reviews

Email: jmaher@novanthealth.org

Catherine Joyner

Clinical Specialty: Anticoagulation and transition of care

Brief Rotation Description: Managing complex patients at Forsyth Heart and Wellness on anticoagulation through face to face and telephonic visits.

Educating students and residents to providing excellent patient care via transition of hospital to home through medication reconciliation, conversation with the patient, and chart review. Pharmacists communicate with providers and make appropriate recommendations.

Email: cdjoyner@novanthealth.org