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Novant Health Advisor, available 24/7

Get clear information and guidance that supports your care, whenever you need it.

Ask your Novant Health Advisor

Answers and support, right when you need them

Novant Health Advisor helps you stay on track with your care. You can ask questions and receive helpful support along the way through text and/or email messages. It's easy, secure and available at no additional cost to you.

Novant Health Advisor is not for emergencies.
If you are experiencing a medical emergency call 911 right away.

Support that keeps you informed and connected

24/7 support

Clear communication

Personalized guidance

Connected care

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How Novant Health Advisor can help

With Novant Health Advisor, you can get trusted information, answers and reminders to help you feel more supported and confident in your care. Messages are clearly identified as Novant Health, so you can feel confident they’re coming from us.

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Support from Novant Health Advisor

Surgery preparation and recovery

Preparing for surgery can feel overwhelming. Novant Health Advisor helps before and after surgery by sharing clear instructions, timely reminders and recovery guidance — so you know what to expect at each step.

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Health questions answered 24/7

Get personalized answers from your Novant Health Advisor. Trained on trusted medical information, you'll get answers to health questions, explanations of symptoms and conditions, and guidance to the right care.

Have questions or need extra support?

Novant Health Advisor and your care team work together throughout your care to answer questions and provide support. Contact your care team anytime in MyChart.

Contact your care team

Frequently asked questions

What is Novant Health Advisor?

Novant Health Adviser, powered by AI, helps you stay on track with your care, helping you understand symptoms, ask health questions and get guidance on next steps. Clinically trained and designed to provide personalized answers you can trust, your Novant Health Advisor is here whenever you need support.

It's easy, secure and available at no additional cost to you.

How does Novant Health Advisor communicate with me?

Do I have to use Novant Health Advisor?

Do I need to sign up?

Can I stop receiving messages from Novant Health Advisor?

How is patient privacy protected?

Novant Health Advisor operates within Novant Health’s secure, HIPAA-compliant environment.

Your information is protected and used only to support your care experience. Novant Health follows strict privacy, security, safety, and clinical governance standards to help safeguard your information.

How is my care team involved?

Are other languages supported?

Should I use it for emergencies?

How does it handle urgent or emergency symptoms?

Novant Health Advisor continuously looks for signs that might require immediate medical attention.

If potentially serious symptoms are identified, Novant Health Advisor will guide you to the appropriate level of care, including emergency services when necessary.

If you believe you are experiencing a medical emergency, call 911 immediately.