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Novant Health Advisor, available 24/7

Aubrey supports your care with clear information and guidance whenever you need it.

Meet Aubrey, your Novant Health Advisor

Answers and support, right when you need them

Aubrey is your Novant Health Adviser, powered by AI, to help you stay on track with your care. You can ask Aubrey questions and receive helpful support along the way through text and/or email messages. Using Aubrey is easy, secure and available at no additional cost to you.

Your Novant Health Advisor is not for emergencies.
If you are experiencing a medical emergency call 911 right away.

Support that keeps you informed and connected

24/7 support

Clear communication

Personalized guidance

Connected care

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How your Novant Health Advisor can help

Aubrey shares trusted information, answers and reminders to help you feel more supported and confident in your care. Messages from Aubrey are clearly identified as Novant Health, so you can feel confident they’re coming from us.

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Support from Aubrey

Surgery preparation and recovery

Preparing for surgery can feel overwhelming. Aubrey helps before and after surgery by sharing clear instructions, timely reminders and recovery guidance — so you know what to expect at each step.

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Health questions answered 24/7

Get personalized answers from Aubrey, your Novant Health Advisor. Trained on trusted medical information, Aubrey can help answer health questions, explain symptoms and conditions, and guide you to the right care.

Frequently asked questions

What is Aubrey, my Novant Health Advisor?

Aubrey is your Novant Health Advisor, powered by AI, to help you stay on track with your care.

Aubrey helps you understand symptoms, ask health questions and get guidance on next steps. Clinically trained and designed to provide personalized answers you can trust, Aubrey is here whenever you need support.

When you use Aubrey in MyChart or start a conversation through our website, Aubrey can use information from your medical record to provide personalized, care-connected support.

Using Aubrey is easy, secure and available at no additional cost to you.

How does Aubrey communicate with me?

Do I have to use Aubrey?

Do I need to sign up to use Aubrey?

Can I stop receiving messages from Aubrey?

How is patient privacy protected when using Aubrey?

Your Novant Health Advisor operates within Novant Health’s secure, HIPAA-compliant environment. Your information is protected, used only to support care, and never shared outside our system. The tool follows strict safety, privacy and clinical governance standards.

How does Aubrey work with my care team?

Is Aubrey available in other languages?

Can I use Aubrey in an emergency?

What happens if I do share emergency symptoms with Aubrey?

Your Novant Health Advisor monitors every interaction for risk indicators. When concerning symptoms are identified, Aubrey directs patients to the appropriate level of care — including emergency care when necessary — ensuring you are never left without clear guidance.