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Visitor information

Providing a warm and comforting environment

Welcome to Novant Health Thomasville Medical Center. We’re happy that you’re able to visit your loved one during his or her stay with us. Visitors play a vital role in helping create a warm and healing environment for our patients. Your presence is an important part of the recovery process because you provide the comfort and support of home.

For more information on patient and visitor services, call Thomasville Medical Center at

336-472-2000

Below you will find information to help ensure visiting your loved one is as convenient and stress-free as possible.

Locating a patient by calling Thomasville Medical Center

You can locate a patient or a visitor by calling the number above 24 hours a day, seven days a week. Due to patient confidentiality, operators do not report on the conditions of patients. They may, however, transfer calls to a nurse's station.

Visiting hours

Thomasville Medical Center is open 24 hours a day, seven days a week. Information desks are located inside the main and north wing lobbies. If you need a patient’s room number, or a map to find a particular area within the hospital, our courteous staff can assist you. To ensure that patients are able to get the rest they need, the following visiting hours have been established at Thomasville Medical Center. 

General visiting hours

Open 24 hours a day, seven days a week.

Behavioral health hours

Monday through Friday, noon to 1:30 p.m. and 6 p.m. to 8 p.m.; Saturday and Sunday, 3 p.m. to 6 p.m.

Visitor dining

Our Garden Terrace Café, located on the first floor of the hospital, is open seven days a week offering deli sandwiches, salads, an assortment of hot entrees and desserts. We also offer Grab n’ Go options all day. The café is open Monday through Friday, 6:30 a.m. to 10 p.m. and Saturday and Sunday, 7 a.m. to 10 p.m.

Hours for the Garden Terrace Café hot line:
  • Breakfast: 6:30 a.m. to 10 a.m. (7 a.m. to 10 a.m. on weekends) 
  • Lunch: 10:30 a.m. to 1 p.m.
  • Dinner: 6 p.m. to 10 p.m.
Guest meal trays

Family and friends can choose to arrange for guest meal trays. There is a charge for this service and you can pay in advance at the Cashier's Office on the first floor of the medical center. The cashier will notify food and nutrition services and your tray will be delivered along with the patient's tray.

Gift shop

Our Gift Boutique is located on the first floor near the main lobby. The shop offers a variety of items such as greeting cards, cut flowers, an assortment of gifts for all ages, toiletries, breastfeeding supplies and holiday merchandise.

Our gift shop gladly accepts telephone orders for patient gifts or flowers and delivers free to the patient's room. For your convenience, MasterCard and Visa are accepted. Call 336-476-2406 to place an order.

The Gift Boutique hours are:
Monday and Friday, 10 a.m. to 9 p.m.
Tuesday, Wednesday, and Thursday, 10 a.m. to 7 p.m.
Saturday 10 a.m. to 6:30 p.m. and Sunday from 11 a.m. to 4 p.m.

Sending patient mail and flowers

You can also send a patient mail or flowers; just add the patient’s name to the corresponding hospital address. Our mailroom staff will locate the patient’s room number from the hospital database. Mail received after a patient’s discharge will be forwarded to the patient’s home address.

Address your mail and flowers to:

Patient Name
Novant Health Thomasville Medical Center
207 Old Lexington Road
Thomasville, NC 27360

ATM access

For your convenience, automated teller machines (ATMs) are located on the first floor of our hospital.

For more information on patient and visitor services, call Thomasville Medical Center at 336-472-2000.