Prince William Medical Center Go

Visitor information

Information and resources for your visit

At Novant Health Prince William Medical Center, we understand the importance of visiting a loved one while he or she is staying with us. We believe that your visit creates a comfortable and warm environment that can promote healing and happiness.

For additional information or visitor resources, please call

703-369-8000

During your visit, we strive for your experience to be remarkable. To help us accomplish this goal, we have provided the following information to assist you during your visit, and if you need anything during your stay, please feel free to ask any of our helpful staff members.

Visiting hours

Visitation is allowed 24 hours a day at the hospital. However, rest is also necessary. The patient's health is our primary concern. To assure that patients are able to get the rest they need, visitation limits may be set if it interferes with the care of the patient.

All visitors must enter the hospital from the birthing center entrance or emergency room entrance after 8 p.m.

Condition reports

Any personal information about a patient's diagnosis and treatment must come from the doctor. This medical information is only available to the patient or designated members of the immediate family. To protect our patient's confidentiality and privacy, information regarding a patient's condition will not be provided by telephone unless special arrangements are made with the patient's nurse.

Visitor dining

We offer a full-service dining room that is located on the first floor. Hours of operation are daily and include:

  • 6:30 a.m. to 10 a.m.
  • 11 a.m. to 2:30 p.m.
  • 4 p.m. to 7 p.m.

We also have a coffee shop that is located on the first floor behind the main reception desk. Feel free to stop by for fresh coffee, tea and light snacks on Monday through Friday from 6:30 a.m. to 5 p.m.

Gift shop

Our gift shop is located in the main lobby of the hospital and features a variety of comforting items like flowers, cards, specialty gifts and personal items. Hours of operation are Monday through Friday from 9 a.m. to 6 p.m.

Please note that flowers are not accepted in the critical care unit. Please ask the patient's nurse if you have any questions.

ATM

For your convenience, there are three ATMs located throughout the hospital, including:

  • In the hospital's main lobby
  • Near the emergency department lobby
  • On the lower level of Medical Building Two

For additional information or visitor resources, call 703-369-8000.