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Visitor information

Providing a warm and healing environment

Welcome to Novant Health Presbyterian Medical Center. We’re happy that you’re able to visit your loved one during his or her stay with us. Visitors play a vital role in helping create a warm and healing environment for our patients. Your presence is an important part of the recovery process because you provide the comfort and support of home.

For more information on patient and visitor services, call Presbyterian Medical Center’s guest services department at

704-384-5382

Presbyterian Medical Center is open 24 hours a day, seven days a week. Information desks are located inside the main and north wing lobbies. If you need a patient’s room number, or a map to find a particular area within the hospital, our courteous staff can assist you.

Calling Presbyterian Medical Center

You can locate a patient or a visitor by calling 704-384-4000. This number is available 24 hours a day, seven days a week. To protect patient confidentiality, operators do not report patients' conditions. They may, however, transfer calls to a nurse's station or a patient's room.

Visiting hours

At Presbyterian Medical Center, we work to ensure the care and services we provide exceed your expectations, whether you are a patient or a visitor. Below is a full listing of our visiting hours, as well as information about lodging options around our hospital.

Presbyterian Medical Center

General visiting hours: Open

Novant Health Hemby Children's Hospital

Parents and grandparents:  Open
General visiting:  noon to 8:30 p.m.

Novant Health Women's Center

Open visitation with the exception of 6:30 to 7:30 a.m. and 6:30 to 7:30 p.m. There is a limit of two visitors per patient at the bedside. The women’s center also observes quiet time from 2 to 3:30 p.m. every day. During quiet time, visitors are asked to wait in our lobby to give mom and baby a chance to rest.

Family Maternity Center

Fathers, grandparents:  Open
All other general visiting:  noon to 8:30 p.m.

Pediatric Intensive Care Unit

Open visitation for immediate family members age 18 and older only.

Intensive and Coronary Care

Open visitation with the exception of 6 to 8 a.m. and 6 to 8 p.m. Limited to two or three family members per patient at the bedside.

Neurological Intensive Care

Two family members may visit for 15 minutes at a time between the hours of 10 a.m. and 6 p.m.

Cardiovascular Recovery

Two family members may visit for 15 minutes at a time:
10 to 10:15 a.m.; 1 to 1:15 p.m.;  4 to 4:15 p.m.;  6 to 6:15 p.m.;  9 to 9:15 p.m. 

Behavioral Health

Adult:  Monday, Tuesday, Thursday and Friday, 6 to 7 p.m.
Saturday and Sunday 1:30 to 2:30 p.m. and  6:30 to 7:30 p.m.
Two family members may visit at a time. Times are subject to change.
Adolescents and pre-adolescents (immediate family):
Monday through Friday 6 to 7 p.m.
Saturday and Sunday 1 to 2 p.m. and 6 to 7 p.m.

Visitor dining

All Spice Cafe: Our retail cafe, located on the north wing lobby first floor, offers a full-range of food options from the grill, deli, hot entrees, pizzas, sushi and grab n' go offerings. The All Spice Café offers breakfast from 6 to 10 a.m., lunch from 11 to 4 p.m. (hot line closes at 2:30 p.m.) and dinner / evening service from 4:30 p.m. to 3 a.m.

Outtakes coffee shop:

Offers a full-range of freshly brewed coffee and espresso-based beverages and grab n' go offerings. Located on the first floor near the courtyard elevators. Outtakes coffee shop is open Monday through Friday, 6:30 a.m. to 7 p.m.

Gift shop

Located on the first floor near the main lobby, our gift shop offers a variety of flowers, balloons, greeting cards, candy, gifts, baby items and toiletries. For your convenience, the gift shop can deliver flowers, balloons and gifts. Orders must be placed during the gift shop’s business hours; delivery generally takes place within an hour.

The gift shop is open Monday-Thursday, 8 a.m. to 7 p.m.; Friday, 7 a.m. to 7 p.m.; Saturday, 10 a.m. to 5 p.m.; Sunday 1 to 5 p.m. For more information or to place an order for delivery to a patient at Presbyterian Medical Center, call 704-384-4075.

Sending patient mail and flowers

When sending a patient mail or flowers, please add the patient’s name to the corresponding hospital address. Our mail room staff will locate the patient’s room number from the hospital database. Mail received after a patient’s discharge will be forwarded to the patient’s home.

Address your mail and flowers to:

Patient Name
Novant Health Presbyterian Medical Center
200 Hawthorne Lane
Charlotte, NC 28204

A Woman's View boutique

This specialty boutique is located inside the Novant Health Women's Center and offers a variety of unique gifts for mom and baby as well as an assortment of spa products.

A Woman's View is open Monday through Friday from 9 a.m. to 8 p.m. and Saturday from 10 a.m. to 5 p.m. To schedule a bra-fitting, order flower or balloon bouquets, or to inquire about any of our specialty gifts, please call 704-384-4090.

ATM access

For your convenience, automated teller machines (ATMs) are located on the 1st floor of our hospital.

For more information on patient and visitor services, call Presbyterian Medical Center’s guest services department at 704-384-5382.