Matthews Medical Center Go

Visitor information

Helping you navigate your visit

At Novant Health Matthews Medical Center, we believe that visitors play a vital role in our patients' recovery. Your presence creates a warm and comfortable environment that encourages healing. We are happy you are able to visit, and we are here to help you any way we can.

For additional information or visitor resources, please call

704-384-6500

Visiting hours

Visitation at Novant Health Matthews Medical Center is allowed 24 hours a day throughout the hospital. If you wish to stay overnight with a patient, we provide a daybed or chair in every room. We also provide family lounges that are equipped with full kitchens for family members visiting a loved one in our critical care unit.

You can locate a patient or visitor by calling our information desk at 704-384-6500.

Condition reports

Any personal information about a patient's diagnosis and treatment must come from the doctor. This medical information is only available to the patient or designated members of the immediate family. To further protect our patient's confidentiality and privacy, information regarding a patient's condition will not be provided by telephone unless special arrangements are made with the patient's nurse.

Visitor dining

The Novant Health Matthews Medical Center's Cafe offers hot entrees, grilled sandwiches, deli items, soups, salads and desserts. It is located on the first floor of the hospital. Hours of operation are Monday through Friday from 7 a.m. to 8 p.m. and Saturday and Sunday from 7 a.m. to 2:30 p.m.

Gift shop

A gift shop is located on the first floor of the hospital. It is operated by the Novant Health volunteer council and offers flowers, balloons, greeting cards, candy, gifts, baby items and toiletries. Hours of operation are Monday through Friday from 9 a.m. to 5 p.m. and on Saturday from 10 a.m. from 2 p.m. The gift shop is closed on Sundays.

ATM location

For your convenience, an ATM is located on the first floor of the hospital, next to the gift shop.

Business center

The Novant Health Matthews Medical Center guest services department provides a business center to help you accomplish important tasks when you are away from your home or office. Some of the services our business center provides include:

  • Use of computer with Internet access
  • Use of printer
  • Use of copier
  • Use of fax machine

The business center is located on the first floor, behind the cafeteria.

For additional information or visitor resources, please call 704-384-6500.