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FAQ

Answers to your urgent care questions

Our doctors, physician assistants and nurse practitioners are here to answer any question you may have regarding your health, but if you have questions regarding our urgent care facilities, the frequently asked questions below could be helpful. If you have any additional questions, please do not hesitate to ask your doctor or contact the Novant Health urgent care facility nearest you.

What type of services do urgent cares provide?

Urgent care centers provide a wide range of short-term treatment services. Our staff can treat nearly all types of illnesses (like flu, respiratory, urinary, eye, skin and other infections), and most injuries including cuts, strains, sprains, burns and uncomplicated fractures (broken bones).

How do I know if I need to go to an emergency room?

If you think you might be having a very serious problem like a heart attack, stroke, severe abdominal pain or a possible severe injury from a bad fall/car crash, you should go to an emergency room.

When should I see my primary care provider instead of going to an urgent care?

All types of chronic and preventive care should be treated at your primary care provider's office. If you have a primary care doctor, and it's during regular business hours, try contacting his or her office first.

Will they accept and file my insurance?

Yes, at Novant Health urgent cares, nearly all insurances are accepted except for most out-of-state Medicaid and we will file your insurance for you.

Will I have to pay anything at the time of service?

Most patients’ insurance has a co-pay amount that is due at the time of service (as is required at all doctors’ offices). Patients who don’t have insurance are also expected to pay for the service they receive. Novant Health offers excellent prompt payment discounts.

What type of testing can be done in urgent care?

Our urgent care centers offer on-site X-ray and lab testing that includes blood sugar, strep, flu, urine, pregnancy and some others. For any patients needing more comprehensive testing, we have complete lab and imaging centers (for CT scans, for example) readily available nearby.

Can urgent care take care of me if I am vomiting or dehydrated?

Yes, at Novant Health urgent cares, we can give intravenous (IV) fluids and medications for any patients that need them.

What type of healthcare professional might I see at urgent care?

This can vary depending on the urgent care, but at Novant Health urgent care locations, we only staff with board-certified family medicine and emergency medicine physicians, physician assistants and nurse practitioners to ensure the highest quality of provider care available.

When should I take my child who has a fever to urgent care?

Fever can represent both minor and serious illnesses. Anytime you are concerned that the fever could be part of a more serious illness (e.g., associated with significant coughing, sore throat, vomiting, etc.), you should seek medical care.

Can Novant Health urgent care become my primary care provider?

While many of our patients ask us this at Novant Health urgent care, everyone needs to have a medical home to coordinate their care. We are always happy to arrange a medical home for you if you do not have one. You are always welcome back for future illnesses and injuries, especially if your primary care provider is not available when you need to be seen.

Find the Novant Health Urgent Care facility nearest you for hours and directions.