Welcome to Novant Health Go

Children’s emergency care

Home Services Emergency Children’s emergency care

Specialized emergency care for newborns, children and teenagers

Strange sounds, strange smells and strange people. A trip to the emergency department can be scary for children. If your child needs medical care, we’re here for him or her and the entire family by offering a warm and caring environment. Our experienced staff is specially trained to understand the unique needs of children and our commitment is to treat your child like one of our own.

Many of our emergency departments offer special features exclusively for children like our children’s emergency department in Charlotte. It offers a child-friendly atmosphere complete with everything from the décor to smaller equipment for smaller bodies. When talking about the pediatric ER in Charlotte, we should also mention the specially trained doctors and staff—all board-certified and/or trained in pediatrics and emergency medicine.

What to expect at the emergency department - When you arrive at our emergency department, a triage nurse who can quickly evaluate your child’s condition will welcome you. At most locations, you’ll then be taken to a treatment department, where a practitioner who’s experienced in pediatric emergency medicine will examine your child and discuss the treatment options.

We see everyone as quickly as possible. However, we do treat the most critical patients first. Our staff will do its best to speed up the process, and we’re always available to answer any questions you may have and to help soothe your child’s fears.

When to take your child to the emergency department - Sometimes it can be difficult to know when to take your child to the emergency department. That’s why we offer our Care Now service. It’s a direct hotline to our nurses who can help you determine what kind of action you should take for your child.

The following warning signs warrant immediately bringing your child into our emergency department:

  • Fainting, seizure, convulsion or loss of consciousness
  • Fever above 100.4 degrees in a newborn less than three months of age
  • Difficulty or rapid breathing
  • Sudden dizziness, weakness or change in vision
  • Severe vomiting or vomiting of blood
  • Bleeding that will not stop after 15 minutes of direct pressure
  • Problems with movement or sensation after an injury
  • A bulging or sunken soft spot in infants
  • Sudden severe pain anywhere in the body
  • Falls from any significant height or from a bicycle/car accident

Action you should take:

  • Call 911 if your child is not breathing or is in severe pain or non-responsive.
  • If possible, talk with your physician and follow his/her advice.
  • Otherwise, head to the nearest Novant Health emergency department.

Novant Health Hemby Children’s Hospital - Novant Health Hemby Children’s Hospital in Charlotte provides comprehensive care to children in the southeast. For more information on Novant Health Hemby Children’s Hospital, call 704-384-4021.