Submitted by Martha Brown
I'm new to Charlotte and needed a healthcare provider. My friend recommended Novant Health and Heather White, MD, at Novant Health Midtown Obstetrics and Gynecology.
I arrived in the parking garage and asked a young woman who was waiting for the elevator how to find the seventh floor. She asked which physician I was seeing. When I told her Dr. Heather White, she smiled and said she was going there and I could follow her. Along the way, she was very hospitable and gave me very good information. She shepherded me in where I found other friendly ladies at the reception desk. The paperwork wasn't bad at all, and the lobby was clean, well-lit with an informative medical television show.
My wait wasn't long at all, and Dr. White's assistant - who was equally welcoming and friendly - called me back. Again, not too much paperwork, lots of information and friendly, caring assistance. Dr. White was wonderful - patient, caring, a great listener with a wonderful sense of humor.
My entire time from start to finish was no more than an hour - a first for me! And MyChart is fantastic! What a novel idea to actually grant patients access to their own records whenever they need them. It also allows you to see upcoming appointments and more. Genius!
I've never actually looked forward to going to any doctor, but I have to say, Novant Health certainly does make it much easier and much more pleasant than is the norm in American medicine today. Many thanks!