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Our patients, families and visitors

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Assisting our patients, families and visitors with a wide range of services

Care for the poor and uninsured

Because of our not-for-profit mission, Novant Health neonatal intensive care units, critical care units, cancer treatment centers, emergency departments and other essential medical programs treat everyone, regardless of the person's ability to pay. As a result, we do not receive many of our fees from people who struggle to pay their bills. We work with individuals to help qualify them for public assistance, establish a reasonable payment plan, discount their bill to reflect their personal resources or provide them with free charity care.

Novant Health and all of its hospitals offer four patient financial assistance programs:

  1. Charity care for low income uninsured patients
  2. Discount for the uninsured
  3. Catastrophic discount
  4. Flexible payment plan.

In addition to our hospitals, Novant Health physician practices provide financial assistance to needy patients.

Interpreters

Free foreign language interpreters are available for individuals who are limited English-proficient. Free sign language and oral interpreters, TTYs and other services are available to deaf and hard-of-hearing persons. For further information about this policy, contact: Novant Health director of internal audit & compliance, 1-704-384-7638 or TDD 1-800-735-8262.

In addition, we prioritize recruiting clinicians who know other languages. In many of our communities, we have physicians in our medical group who speak Greek, French, Spanish, Vietnamese and Japanese.

The Novant Health Maya Angelou Center for Women's Health and Wellness

The Maya Angelou Center for Women's Health and Wellness was opened with a formal ribbon-cutting on June 28, 2012. The center is intended to offer healthcare and wellness services specifically for women, whose needs have, at times in the past, been somewhat overlooked by the medical profession. The center originally opened over a decade ago under a different name: Sara Lee Center for Women's Health, with programs and services including childbirth, obesity treatment, gynecological conditions, and age-associated diseases and illnesses. More than 69,000 babies have been born there. Angelou's name heralds a new commitment to women's needs. One new area of emphasis will be the Midlife Women's Center, focusing on women in their late 30s to 50s, when they are often diagnosed with heart and vascular disease, diabetes and decreased bone health. The center also offers wellness coaches and a certified menopause specialist.

Learn more about the Novant Health Maya Angelou Center »

Emergency medical care for AIDS patients

The physicians of Novant Health clinics often provide community services that would not be possible unless they were supported by the not-for-profit mission of the health system. For instance, a Novant Health physician practice in Winston-Salem supports the Novant Health Forsyth Medical Center emergency department (ED) doctors and staff in efforts to provide care to uninsured and homeless AIDS patients. Without this physician group's support, the ED staff could not offer adequate care to these at-risk patients. And without Novant Health's support, the physician group would not have the resources to provide this very specialized service.

Novant Health Community Care Cruiser

This 40-foot medical clinic-on-wheels and its hospital staff combat healthcare discrepancies among underserved children across the region and provide primary and preventive pediatric medical care. The Novant Health Community Care Cruiser and its clinical staff have logged thousands of miles, treated thousands of patients, administered thousands of immunizations and provided important referrals to other community resources and agencies since starting in 2008.

Mobile health vehicle for WSSU

Novant Health donated a vehicle to the School of Health Sciences at Winston-Salem State University (WSSU) to create a clinic-on-wheels. Called Rams Know HOW (Healthcare On Wheels), the program brings preventive health education and screenings to uninsured and underserved residents of Winston-Salem. Novant Health Forsyth Medical Center also donated $300,000 to the project to support operational needs. The mobile clinic is managed by nurses in collaboration with physicians; WSSU Health Sciences students and faculty provide the services.

MedAssist support

Novant Health Foundation Presbyterian Medical Center helped MedAssist receive a $400,000 grant from The Duke Endowment. The funds are distributed over three years so that MedAssist can add staff and expand new enrollment by more than 2,500 clients. MedAssist provides medications free of charge to low-income and uninsured patients and works closely with free clinics, including Charlotte Community Health Clinic, Matthews Free Medical Clinic and Lake Norman Free Clinic, which are all supported by Novant Health Presbyterian Medical Center, Novant Health Huntersville Medical Center, Novant Health Matthews Medical Center and Novant Health.