Franklin Medical Center

Visitor information

Helpful information for your visit

At Novant Health Franklin Medical Center, we understand the importance of family and visitors in your recovery. We encourage family and friends to visit during your hospital stay. Our visiting policy supports family and friends’ involvement while promoting a healing, restful patient environment.

For more information on our patient and visitor services, call


Visitor guidelines

At Franklin Medical Center, the healthcare needs and comfort of our patients come first and we ask for the understanding and cooperation of all visitors in meeting those needs.

  • Visitors should enter and leave the hospital as quickly and as quietly as possible.
  • Visits should be short, comforting and reassuring to the patient.
  • Visiting hours are between 8:30 a.m. and 8:30 p.m. daily, except in specialty areas.
  • Limit the number of visitors to two per patient at any time.
  • Children may not be left unattended in the waiting rooms.
  • Many patients have very low resistance to common infections. Visitors with cold symptoms (sneeze, cough, etc.) are asked to avoid visiting.
  • At times it may be necessary to restrict visitors for a particular patient. A precaution sign will be posted on the patient's door. If you have any questions about these precautions, ask the nurse before you enter the room.
  • Patients can receive telephone calls between 8 a.m. and 9 p.m. daily. The main number is 919-496-5131. Calls after 9 p.m. and prior to 8 a.m. will not be forwarded to a patient's room.
  • All calls will be transferred to the nurse's station. The nurse will determine if the call may be transferred to the patient.
Spiritual support

Spiritual benefits can be a great source of strength and comfort to you and your family. We work closely with religious organizations in the community to provide you with support.

If you don't have a local clergy, one from your chosen denomination can be asked to visit you while you are here. If your spiritual needs require certain foods, prayer / meditation, clothing / objects and customs regarding birth or death, or if you would like your church notified of your admissions, please contact your nurse.

Staying overnight with a patient

Under special circumstances, a patient may benefit from having a family member or friend stay with them overnight. The nursing staff will make the necessary arrangements to ensure that your stay is as comfortable as possible. A parent of a pediatric patient is required to stay with the child during his / her hospitalization.

Sending patient mail and flowers

When sending a patient mail or flowers, please add the patient’s name to the corresponding hospital address. Our mailroom staff will locate the patient’s room number from the hospital database. Mail received after a patient’s discharge will be forwarded to the patient’s home.

Address your mail and flowers to:

(Patient Name)
Novant Health Franklin Medical Center
100 Hospital Drive
Louisburg, North Carolina 27549

Visitor dining

Our dining room, located to the left of the elevator near the visitors’ entrance, is open to families and visitors. Full-course meals, sandwiches and salads are served in the cafeteria during the following meal times:

Breakfast: 7:30 to 8:30 a.m.
Lunch: 11:30 a.m. to 1:30 p.m.

A vending area in the dining room is accessible 24 hours a day where a variety of snacks and beverages are available. The hospital also provides free complimentary coffee to all visitors.

Internet access

We provide free Wi-Fi Internet access throughout the facility for our patients, guests and visitors.

Visitor accommodations

Days Inn of Louisburg
201 Sandalwood Avenue
Louisburg, NC 27549

Directions from hospital to hotel:

  1. Depart Hospital Drive toward Spencer Drive
  2. Turn left onto Spencer Drive
  3. Turn right onto US-401 / NC-39 / N Bickett Blvd
  4. Turn left toward Tanglewood Dr.
  5. Turn right onto Tanglewood Dr.
  6. Arrive at 201 Sandalwood Ave.

Hampton Inn
12318 Wake Union Church Road
Wake Forest, NC 27587

Directions from hospital to hotel:

  1. Depart Hospital Drive toward Spencer Drive
  2. Turn left onto Spencer Drive
  3. Turn right onto US-401 / NC-39 / N Bickett Blvd
  4. Bear right onto US-401 S / NC-56 S / S Bickett Blvd
  5. Bear right onto US-401
  6. Keep right onto NC-98
  7. Keep straight onto NC-98 W
  8. Turn right onto NC-98 Branch / Durham Road
  9. Turn left onto Wake Union Church Road
  10. Arrive at Wake Union Church Road on the right

For more information on our patient and visitor services, call 919-496-5131.