Making your stay as convenient and comfortable as possible
At Novant Health Franklin Medical
Center, our patients and their families come first. That’s why we
do everything we can to help you get better and stay healthy – and
that includes making your stay with us as comfortable and stress-free
For more information on our patient and
visitor services, call
To speak directly with a case management / discharge planner, call
physician will make preliminary arrangements for your admission,
testing or outpatient treatment. During admission, you will meet with
our patient registration representative to complete the medical and
legal forms required of all patients.
hospital stay starts at admissions where you will be asked for:
- Name, address, date of birth and Social Security number
- Name of person responsible for making healthcare decisions, if you are not able
- Name of person responsible for financial arrangements
- Health insurance card, photo ID
If you are a MED-KEY cardholder, present your
card to the admissions coordinator. Copies of your insurance card
will be made for our records. If insurance such as Medicare,
Medicaid, or commercial insurance does not cover you, you will be
asked for a cash deposit. At this time you will be given information
regarding "advance directives" prepared by the state of
North Carolina (Living Will and Health Care Surrogate).
Your admissions coordinator will assist you in
completing all admission information and work closely with you to
handle the details of your individualized care. Your coordinator can
also answer any questions you might have about charges and financial
arrangements for insurance coverage.
Consent for treatment
The patient or nearest relative must sign an
informed consent form for treatment and/or surgery for an adult. A parent or legal
guardian must sign an informed consent form for treatment for a minor.
Additional forms may need to be completed at this time for different
Be sure to bring
your insurance card and picture ID with you for registration. You may
want to bring the following items for your stay:
- Insurance card
- Current medications
- Grooming items (toothbrush, comb)
- Robe and slippers
- Glasses and glasses case
- Contacts and containers
- Dentures and containers
Do not bring
not bring electrical appliances such as a fan, heating pad, coffee
pot or an electric blanket. Do not bring any personal valuables such
as a watch, rings and other jewelry. If you bring personal belongings
with you, please tell the nursing staff and the items will be secured
in the hospital safe.
partnership with Morrison Healthcare Food Service, Novant Health
Franklin Medical Center is working to redefine hospital food. To
accomplish this, we have created the Great
This program helps patients discover that eating healthy can also be
delicious. We use fresh, wholesome ingredients that treat your taste
buds and your body. We take it a step further by teaching patients
how to continue making these healthy choices once they return home.
food services are available through the Catering
system or our Dining
system. With Catering
we provide personal, restaurant-style service, with a nutrition
expert discussing menu choices and taking your order. With Dining
you can order meals when you’re ready to eat, with delivery within
45 minutes by a member of our friendly, professional staff.
We strive to make your visit to our hospital as
smooth and stress-free as possible. One way to ease any concerns you
may have is to familiarize yourself with our processes before your
In order to prepare, be sure to:
Stop eating and drinking after midnight before
surgery, or as directed.
Ask when to stop taking aspirin or other blood
thinners, herbs, vitamins and supplements. Some of these can
interfere with surgery or interact with other medications.
Ask which medications you should continue to
If told to take your medication on the day of
surgery, do so with only a sip of water, or as directed.
If you smoke, cut down or quit. Franklin
Medical Center is a smoke-free campus.
Arrive at least 30 minutes prior to your
scheduled surgery time.
discharge time is prior to 4 p.m. There will be no room and board
charge on the day of discharge. However, charges may be incurred for
medical supplies, medications and medical testing. Your physician
will tell you when you are ready for discharge.
nurse will give you discharge instructions including diet, activity,
medications, special instructions and doctor's appointments. If a
special diet has been prescribed, the dietitian or nurse will review
the diet with you and answer questions before your discharge. If you
have questions regarding your diet after discharge, please contact
the hospital dietitian at 919-497-8445.
discharge, a member of our nursing staff will escort you to where
your transportation is waiting.
assist the patient and family in arranging for post-hospital care.
The case management department coordinates between the patient, the
family and the physician for optimal quality care while assisting
with any problems or concerns during your hospital stay. These
services are free and confidential and may include referral to:
- Available community resources
- Home healthcare agencies
- Skilled nursing facilities
- Vocational rehabilitation opportunities
- Home meal services
- Medical equipment suppliers
- Support groups
- Transportation services (stretcher van, ambulance, advanced life support air ambulance)
- Assisted living facilities
- Counseling services
- Homemaker services
- Diabetes self-management and training
- Medical nutrition therapy
- Acute rehabilitation facilities
- Adult daycare
- Alcohol / drug rehabilitation
- Outpatient therapy
- Financial / disability assistance
- Adult / child protective services
- Advance directives assistance