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Patient information

Making your stay as convenient and comfortable as possible

At Novant Health Franklin Medical Center, our patients and their families come first. That’s why we do everything we can to help you get better and stay healthy – and that includes making your stay with us as comfortable and stress-free as possible.

For more information on our patient and visitor services, call

919-496-5131

To speak directly with a case management / discharge planner, call

919-497-8495

Your physician will make preliminary arrangements for your admission, testing or outpatient treatment. During admission, you will meet with our patient registration representative to complete the medical and legal forms required of all patients.

Your hospital stay starts at admissions where you will be asked for:

  • Name, address, date of birth and Social Security number
  • Name of person responsible for making healthcare decisions, if you are not able
  • Name of person responsible for financial arrangements
  • Health insurance card, photo ID

If you are a MED-KEY cardholder, present your card to the admissions coordinator. Copies of your insurance card will be made for our records. If insurance such as Medicare, Medicaid, or commercial insurance does not cover you, you will be asked for a cash deposit. At this time you will be given information regarding "advance directives" prepared by the state of North Carolina (Living Will and Health Care Surrogate).

Your admissions coordinator will assist you in completing all admission information and work closely with you to handle the details of your individualized care. Your coordinator can also answer any questions you might have about charges and financial arrangements for insurance coverage.

Consent for treatment

The patient or nearest relative must sign an informed consent form for treatment and/or surgery for an adult. A parent or legal guardian must sign an informed consent form for treatment for a minor. Additional forms may need to be completed at this time for different insurance agencies.

What to bring

Be sure to bring your insurance card and picture ID with you for registration. You may want to bring the following items for your stay:

  • Insurance card
  • Current medications
  • Sleepwear
  • Grooming items (toothbrush, comb)
  • Robe and slippers
  • Glasses and glasses case
  • Contacts and containers
  • Dentures and containers
Do not bring

Do not bring electrical appliances such as a fan, heating pad, coffee pot or an electric blanket. Do not bring any personal valuables such as a watch, rings and other jewelry. If you bring personal belongings with you, please tell the nursing staff and the items will be secured in the hospital safe.

Patient dining

In partnership with Morrison Healthcare Food Service, Novant Health Franklin Medical Center is working to redefine hospital food. To accomplish this, we have created the Great Living Menu. This program helps patients discover that eating healthy can also be delicious. We use fresh, wholesome ingredients that treat your taste buds and your body. We take it a step further by teaching patients how to continue making these healthy choices once they return home.

Our food services are available through the Catering to You system or our Dining On Call system. With Catering to You, we provide personal, restaurant-style service, with a nutrition expert discussing menu choices and taking your order. With Dining on Call, you can order meals when you’re ready to eat, with delivery within 45 minutes by a member of our friendly, professional staff.

Preparing for surgery

We strive to make your visit to our hospital as smooth and stress-free as possible. One way to ease any concerns you may have is to familiarize yourself with our processes before your arrival.

In order to prepare, be sure to:

  • Stop eating and drinking after midnight before surgery, or as directed.
  • Ask when to stop taking aspirin or other blood thinners, herbs, vitamins and supplements. Some of these can interfere with surgery or interact with other medications.
  • Ask which medications you should continue to take.
  • If told to take your medication on the day of surgery, do so with only a sip of water, or as directed.
  • If you smoke, cut down or quit. Franklin Medical Center is a smoke-free campus.
  • Arrive at least 30 minutes prior to your scheduled surgery time.
Discharge planning

Normal discharge time is prior to 4 p.m. There will be no room and board charge on the day of discharge. However, charges may be incurred for medical supplies, medications and medical testing. Your physician will tell you when you are ready for discharge.

Your nurse will give you discharge instructions including diet, activity, medications, special instructions and doctor's appointments. If a special diet has been prescribed, the dietitian or nurse will review the diet with you and answer questions before your discharge. If you have questions regarding your diet after discharge, please contact the hospital dietitian at 919-497-8445.

Upon discharge, a member of our nursing staff will escort you to where your transportation is waiting.

Case management

We also assist the patient and family in arranging for post-hospital care. The case management department coordinates between the patient, the family and the physician for optimal quality care while assisting with any problems or concerns during your hospital stay. These services are free and confidential and may include referral to:

  • Available community resources
  • Home healthcare agencies
  • Skilled nursing facilities
  • Vocational rehabilitation opportunities
  • Home meal services
  • Medical equipment suppliers
  • Support groups
  • Transportation services (stretcher van, ambulance, advanced life support air ambulance)
  • Assisted living facilities
  • Counseling services
  • Homemaker services
  • Diabetes self-management and training
  • Medical nutrition therapy
  • Acute rehabilitation facilities
  • Adult daycare
  • Alcohol / drug rehabilitation
  • Outpatient therapy
  • Financial / disability assistance
  • Adult / child protective services
  • Advance directives assistance