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Billing and insurance

Quick and easy access to billing and insurance information

At Novant Health Franklin Medical Center, we understand that billing and insurance policies can often be confusing and overwhelming. That’s why we have made the billing and insurance process as simple as possible and provide additional services to assist you.

For more information, please contact our financial counselors at

919-497-8055

Billing practices

Your bill for services at Franklin Medical Center will be mailed to your insurance carrier 7 to 10 days after your discharge from the hospital. An itemized statement of your charges may be obtained upon request. You will receive a separate bill for services of your physician and any other specialty physicians (anesthesiologist, radiologist, etc.) used. Below is a complete listing of the agencies from which you may receive a bill for specialty services:

  • Marlboro Chesterfield (Pathologist): 843-479-2402
  • Wake Radiology (Radiology): 919-787-8221
  • Anesthesia billing: call Franklin Medical Center at 919-496-5131
Paying your bill

Managing your bills after receiving care can be overwhelming. It isn’t uncommon to have several different doctors participate in your care. Afterwards, you may receive separate invoices from each of those doctors.

We understand the added stress this can place on you and are here to help. We offer patient financial services to help you understand your bill and make the payment process easier.

For more information about paying your bill, call our billing center Monday through Friday between 7 a.m. and 6 p.m. toll-free 1-888-844-0080. You can also make payments online.

Business office

The business office staff is available during business hours of 8 a.m. to 4:30 p.m., Monday through Friday, to help you with your insurance concerns or questions. If you have any questions about your hospital bill, call 919-497-8055.

Eligibility services

We provide an eligibility service to assist you if you do not have private insurance. By providing the necessary information and completing certain requirements, this service will screen your income and assets to help qualify you for Medicaid, Social Security Income Disability, Medically Indigent Assistance Program, or Victims of Violent Crime.

Financial assistance for the uninsured

As a not-for-profit organization, Novant Health is committed to providing outstanding healthcare to all members of our community, regardless of their ability to pay. We provide free care to uninsured patients with incomes of up to 300 percent of the federal poverty level, with 100 percent write-off.

For more information, please contact our financial counselors at 919-497-8055.