Helping you during your visit
Whether you are
visiting a loved one or receiving care, Novant Health Forsyth Medical
Center wants to make sure that your experience with us is a good one.
We've provided the following information to help you prepare for your
For additional information or visitor
resources, please call
from family and friends are an important part of a patient’s
recovery, adequate rest is important, too. The following visiting
hours have been established to help make sure that patients can
receive a balance of visits and adequate rest to support their
visitation - Open
care - 10:30 a.m. to 5 p.m. and 8:30 to 10:30 p.m.
information about a patient's diagnosis and treatment must come from
the doctor. This medical information is only available to the patient
or designated members of the immediate family. To further protect our
patients' confidentiality and privacy, information regarding a
patient's condition will not be provided by telephone unless special
arrangements are made with the patient's nurse.
You may call the patient directly by
dialing 336-718-plus the patient's four-digit room number. If you do
not know the room number, call patient information at 336-718-2000
and ask for the patient by full name. Patients in our critical
care areas do not have a phone in their room. Operators can transfer
you to the waiting room where you can speak with family or friends
that are present. Due to patient confidentiality, operators do not
report on the conditions of patients. They may, however, transfer
calls to a nurse's station.
family and friends choose to arrange for guest meal trays. There is a
charge for this service and you can pay in advance at the cashier's
office on the first floor of the medical center. The cashier will
notify food and nutrition services and your tray will be delivered
along with the patient's tray.
We have other
dining options that include:
Season's Cafe - features assorted sandwich meats and fresh cheeses,
soups, and assorted breads and muffins. Open from 10:30 a.m. to 7 p.m., Monday through Friday.
- offers a variety of hot entrees, soups, salad, sandwiches, and
snack food items. Open from 6 a.m. to 4 p.m., seven days a
A coffee kiosk located in the north tower that serves Starbucks coffee and items such as breakfast sandwiches, muffins yogurt and salads. Open 6:30 a.m. to 7 p.m., Monday
The gift shop offers a selection of
cards, books, magazines, jewelry, toiletries, plants and other gift
items. Located in the main lobby on the first floor, the gift shop is
open Monday through Friday from 8:30 a.m. until 8 p.m., Saturday from
9 a.m. to 8 p.m. and Sunday from 1 to 8 p.m.
Volunteers will deliver flowers ordered
from off-campus florists to a patient's room. Floral arrangements are
sold from a display case in the gift shop located in the main lobby
on the first floor and can be purchased daily until 8 p.m. Keep in
mind that large plants and floral arrangements are difficult to
remove at discharge. Some conditions may prevent patients from having
live plants. Check with patient's nurse if you are unsure.
Banking and postal services
A Wells Fargo
automated teller machine (ATM), a U.S. Postal Stamp machine, and a
mailbox are located in the main lobby of Forsyth
escort is available 24 hours a day to accompany visitors to their
vehicles within our visitor parking lot.
There are designated waiting areas on
many of our floors. If you are in surgery, family and friends will be
directed to a convenient waiting area. This will be the area where
your surgeon will look for family members to give updates during or
following your surgery.
Medical Center proudly refers patients and families to the SECU Family House, which provides affordable lodging in a
caring environment for referred adult patients and/or their
caregivers who travel to Winston-Salem, NC, for medical treatment.
1970 Baldwin Lane in Winston-Salem, SECU Family House provides:
- Forty-four guest rooms, each with two queen beds and a private bathroom
- Common (shared) living, dining and kitchen areas
- Chapel for meditation
- Laundry facilities
- Outdoor patio areas
- Support from staff, volunteers and other families
More than 2,000 families a year will
stay at the house as well as outpatients who come for daytime respite
in between treatments such as radiation and chemotherapy. A $35 nightly fee for overnight guests is requested.
For additional information or visitor
resources, please call 336-718-5000.