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Billing and insurance

Billing and insurance made easy

We understand that billing and payment for healthcare services can be confusing and complicated. That's why we are here to assist you. The staff at Novant Health Forsyth Medical Center is dedicated to helping you stay informed and knowledgeable about our billing and insurance polices. Together, we can ensure that your experience is as easy as possible, allowing you to focus on getting better and staying healthy.

For more information about our billing and insurance services, call toll-free:

1-888-844-0080

Paying your bill

Managing your bills after receiving care can be overwhelming. It’s common to have several people participating in your care. Afterwards, you may receive separate invoices from each of those doctors.

We understand the added stress this can cause and are here to help. We offer patient financial services to help you understand your bill and make the payment process easier.

For more information about paying your bill, call our billing center Monday through Friday between 7 a.m. and 6 p.m. at toll-free 1-888-844-0080. You can also make your payments online.

Health insurance plans

In most cases, we will bill your primary health insurance company directly. If we haven't heard from your insurer after 30 to 45 days, we may ask for your help contacting them. Amounts that are denied, rejected or unpaid may become your responsibility, depending on your plan type and benefits. Learn more about our accepted insurance plans.

Medicare

In you have Medicare, we will bill it first and then bill unpaid amounts to any supplemental insurance policies you may have. All unpaid balances may become your responsibility depending on your plan type and benefits.

Self-pay options and financial assistance for the uninsured

For your convenience, we accept most forms of payment including cash, checks, Visa, MasterCard, American Express and Discover credit cards. All patients are eligible for an individual payment plan based on the amount due and the patient's financial status, with terms extending up to five years.

If you are uninsured with an income over 300% of the federal poverty level, you are eligible for a self-pay discount. Any patient with a balance over 20% of their gross annual income is eligible for a catastrophic settlement.

Financial navigator services

Our financial navigator service provides help estimating your insurance-covered and out-of-pocket expenses for imaging and surgical procedures at our hospital and affiliated outpatient facilities. One of our financial navigators will ask you about your insurance and medical procedure, and then will provide you with an estimate of the procedure's cost, as well as payment options.

Accessing the service is quick and easy. To contact one of our financial navigators, please call 336-277-7299 or toll-free 1-888-277-3901, Monday through Friday from 8 a.m. to 6 p.m. You can leave a voicemail after hours or during the weekend.

For more information about our billing and insurance services, please call our billing center Monday through Friday between 7 a.m. to 6 p.m. toll-free at 1-888-844-0080.