The comfort and support of home
Welcome to Novant Health Charlotte Orthopedic Hospital. We’re happy that you’re able to visit your loved one during his or her stay with us. Visitors play an important role in helping create a warm and healing environment for our patients. Your presence is a vital part of the recovery process because you provide the comfort and support of home.
For more information about our patients and visitors services, call
Below you will find information to help ensure that visiting your loved one is as convenient and stress-free as possible.
Calling Novant Health Charlotte Orthopedic Hospital
You can locate a patient or a visitor by calling 704-316-3128. This number is available 24-hours a day, seven days a week. Due to patient confidentiality, operators do not report on the conditions of patients. They may, however, transfer calls to a nurse's station.
An information desk is located inside the main entrance lobby. If you need a patient’s room number, or a map to find a particular area within the hospital, our courteous staff can assist you.
Novant Health Charlotte Orthopedic Hospital has open visiting hours. The lobby is staffed on weekdays from 5 a.m. to 8 p.m. and on weekends from 8 a.m. to 8 p.m. After hours, a member of our public safety staff can grant access via the intercom located at the side door adjacent to the main entrance.
Our Totally Hip Café is located in the lobby of Novant Health Charlotte Orthopedic Hospital and offers a variety of food and beverage options. The hours are:
Monday through Friday
Breakfast - 6:30 to 10 a.m.
Lunch - 11 a.m. to 2 p.m. (grill open from 2 to 4 p.m.; hot line opens at 4 p.m.)
Dinner - 4 to 6:30 p.m.
Breakfast - 6 to 10 a.m.
Lunch - 11 a.m. to 2 p.m.
Our gift shop, located in the lobby of Novant Health Charlotte Orthopedic Hospital, offers a range of thoughtful gifts, including fresh flowers, balloons, greeting cards, candy and toiletries. Hours for the gift shop are Monday through Friday, 11 a.m. to 3 p.m.
Sending patient mail and flowers
When sending a patient mail or flowers, please add the patient’s name to the corresponding hospital address. Our mailroom staff will locate the patient’s room number from the hospital database. Mail received after a patient’s discharge will be forwarded to the patient’s home.
Address your mail and flowers to:
Novant Health Charlotte Orthopedic Hospital
1901 Randolph Road
Charlotte, NC 28207
Our surgery waiting room includes a child-friendly space for children to watch a movie, provided by Novant Health Charlotte Orthopedic Hospital, as well as draw, color, read or do other activities brought from home.
The business center is equipped with two desktop computers. Wi-Fi is available in the business center and throughout the hospital for use with portable devices and smartphones. Contact a guest services representative if you need help using the Wi-Fi service.
For more information about our patients and visitors services, call 704-316-2000.