Winston-Salem & Thomasville:
Illness or injury? It's comforting to know you have a nurse to call.
24 hours a day, one free call to Care Now will connect you with a highly qualified nurse who will carefully evaluate your needs and advise the best course of treatment for your illness or injury. The nurse will then direct you to the emergency room, an urgent care provider or a primary care physician and may even be able to schedule the visit for you.
Urgent Care or Convenient Care
Urgent care, also known as convenient care, is a great option to consider if your primary care physician is not able to see you. It is usually a cost-efficient and time-saving alternative to the emergency room if you are not experiencing a life-threatening situation. Our urgent care locations are open for extended hours seven days a week. No appointment is necessary.
Our emergency departments are equipped to handle your most serious emergency health needs. Many of our facilities are certified stroke centers and/or accredited chest pain centers, and Novant Health Children’s Emergency Department in Charlotte offers specialized emergency care for children under 18. Our wait times are online and updated every five minutes, so you’ll always know before you go.
Primary Care Physicians
Primary care physicians provide non-emergency care for injuries and illnesses of all kinds. Many of our primary care doctors' offices offer same-day sick appointments when you need to see a doctor quickly. Find a doctor now!
When illness or injury occurs, where should you go? Here is additional guidance to help you make the right choice.
When to go to Urgent Care or Convenient Care
Convenient and urgent care clinics provide walk-in and cost-effective services for medical issues that are not life-threatening, such as:
|| Colds and coughs
|| Sore throats
| Animal bites
|| Cuts, including cuts requiring stitches
| Asthma – mild to moderate
|| Upset stomach
| Broken bones
|| Fevers or flu
|| Urinary tract infections
At Novant Health urgent care facilities, we always have a medical doctor, nurse practitioner, and/or physician assistant on duty, as well as on-site X-ray and laboratory services. We also have close ties with local primary care and specialty providers, if follow-up care is needed. Our urgent care locations have convenient morning, evening and weekend hours. View a list of our urgent care locations »
When to go to the ER
Don’t hesitate to call 911 and come to the ER if you experience any of the following:
- Injuries from an accident or fall
- Deep cuts or bleeding that won’t stop
- Difficulty breathing
- Loss of consciousness
- Pregnancy-related problems
- Severe abdominal pain
- Heart attack symptoms, such as chest pain, sweating, shortness of breath or unusual nausea
- Stroke symptoms, such as sudden numbness or weakness of face, arms and/or legs; trouble speaking, severe headache with no known cause
- High fever and vomiting that continues nonstop for several hours
- Signs of meningitis: severe headaches, neck/joint pain and stiffness, vomiting, high temperatures, cold extremities
Novant Health hospitals offer advanced emergency services 24-hours a day
to ensure rapid response and treatment in any situation. Our emergency departments are specialized and designed for the care of patients with acute illnesses or injuries. Find a Novant Health hospital now »
View current ER wait times »
When to go to your primary care physician
Your primary care doctor is your "medical home." These doctors specialize in the prevention, diagnosis and treatment of illnesses, and they can also treat many minor injuries. If you need a primary care doctor, use our online physician search tool to find the doctor who is perfect for you.