Q: Will I save $$$ using a Novant Health pharmacy?
Novant employees with Novant benefits save an average of $36 - $252 per medication annually as compared to using an outside pharmacy.
Q: How do I begin using a Novant Health pharmacy?
If you are a new patient, drop by any of our pharmacy locations with your prescriptions. We will collect your insurance information and set you up as a patient. You can also ask your doctor to send your next prescription to a Novant Health pharmacy. If you have prescriptions at another pharmacy you can call our customer service and we'll help you transfer your existing prescriptions to a Novant Health pharmacy. Call 888-718-9044 to get started today!
Q: Where is the pharmacy located?
We have several convenient locations in the Greater Piedmont area of North Carolina. Check out pharmacy website for exact locations and hours. If you live outside of this area don't forget about our home delivery services - a great alternative! Keep your eyes and ears open for news of new locations opening in the future!
Q: How do I get started with home delivery?
If you are a new patient please complete the Home Delivery Enrollment Form on our website. Mail (or drop off) your prescriptions to Novant Health Pharmacy, 255 Charlois Blvd, Winston-Salem, NC 27103. If you are an existing patient you'll have an option to choose home delivery when ordering your next refill.
Our customer service staff is available to assist with your home delivery enrollment and transferring your existing prescriptions over the phone. Call us today at 888-718-9044.
Q: Can non-employees use the pharmacy?
Our pharmacies are open to the public. We accept most major insurance plans and offer very competitive pricing. We welcome all new patients.
Q: Can I use a Novant Health pharmacy even if I don't go to a Novant doctor?
Yes, just tell your doctor you want to have your medications filled at one of our Novant Health pharmacy locations.
Q: How do I get my medication refilled?
You have several options: Use the online refill page on our website 24hrs a day, use our mobileRx service from your phone, or visit one of our locations. You can also call our customer service and we'll get your refill order started. If your doctor has not approved additional refills on your existing medication we will contact him/her on your behalf. We'll take care of it all.
Q: Can I order my refills from my phone?
Yes. To download our app search "mobilerx" from your Android™ or iPhone® and download the app by JM Smith Corporation. For more information on how to use this app please visit our website www.novanthealth.org/pharmacy.
Q: How do I know when my medication is ready?
Sign up for email or text alerts and receive notification when your order has shipped or is ready for pickup. You can also choose to receive a courtesy phone call when your order has shipped.
Q: What if I don't have insurance?
We offer very competitive pricing for those that have no medication insurance. We also have a $4 list with 100's of common medications that we offer at deep discounts.
Q: What forms of payment do you accept?
We accept Novant payroll deduction, cash, check, Visa, MasterCard, FSA, and HRA cards. Some locations also accept Discover.
Q: How does payroll deduction work?
Novant employees, we can charge your medication co-pay to your payroll account and the co-pay amount is deducted from your next paycheck. We can also set up your spouse and dependents to your payroll deduction account.
Q: Do I have to pay extra to have my medications mailed to me?
Absolutely not! We are happy to offer all of our patients free home delivery service by 1st class mail. We can also notify you when we've shipped, and provide you with a tracking number so you know exactly when to expect your delivery.
Q: How long does it take to get my prescriptions delivered to my home?
We recommend you allow 7-10 days to process your order - this allows time if your prescription needs additional information or we need to contact your doctor. With that said, many Triad employees receive their refills in as little as 2 days.
Q: Can I pick up a 90 day supply of my medication without using home delivery?
Yes, our Novant Health Pharmacy at 255 Charlois Blvd, Winston-Salem, NC can fill your 90-day supply for pickup or home delivery. We can also contact your doctor to request your 30-day refill be converted to a 90 day supply.
Q: What will I find on the pharmacy website?
You will find our pharmacy locations, hours, and contact information, check your medication co-pay, order your refills online, sign up for email and text alerts, sign up for automatic refills, enroll in payroll deduction, and find pharmacy patient forms.
Q: How do I access the pharmacy website?
You can find us on your home computer at www.novanthealth.org/pharmacy. From a Novant computer, go to I-Connect and search PHARMACY. Follow the link to Employee Pharmacy listed in the search results.
Q: What if I have a medication question?
We have state licensed pharmacists available to answer your medication questions. Another benefit for allowing us to fill all your medication needs.
Q: What if I still have more questions?
Call our customer service toll free at 888-718-9044. We are here to answer all your pharmacy questions.
Novant Health Pharmacy