I switched obstetricians in the middle of my first pregnancy, as I was not receiving great care at my previous office. From the time I called my Novant Health OB/GYN practice, I felt better taken care of, and like I mattered. At 19 weeks, I saw Dr. Simon Ward and his team for the first time, and I'm so thankful that I switched. I was previously using a different healthcare system, and I have been much more impressed with Novant Health's customer service - especially with the My Chart application. It is wonderful!
What makes it truly wonderful is that the nurses and doctors actually use it and respond! I asked for an additional test (non-routine) through the website, and the nurse set it up for me at my next appointment, where we found an issue that could have potentially harmed my baby. I am so thankful for their responsiveness and caring attitude. Dr. Ward is wonderful, and very helpful and caring. He has the best bedside manner of any doctor I've ever seen, and he personally makes phone calls and spends time answering questions. I am blown away.
I will continue to drive to this office as long as I'm in need of OB/GYN services - even though it is 45 minutes from where I live - because I am so impressed. I work in a healthcare-related field so I might have slightly higher expectations but Novant Health and Dr. Ward have exceeded my expectations! I say it every day: I'm so glad that I found this office!