The Health Research
& Education Trust (HRET), an organization affiliated with the
American Hospital Association, is sharing information about Novant
Health and two other systems with the rest of our nation's healthcare
organizations. The HRET is sharing these success stories as part of its Hospitals in Pursuit of Excellence initiative and an ongoing leadership educational series.
HRET and the hospital association recently published a report, Striving for Top Box: Hospitals Increasing Quality and Efficiency.
The report on top-performing hospitals shares key strategies that
create a successful organization, such as accountability, physician
engagement and team approaches. To produce the report, HRET conducted
site visits and interviewed leaders at Novant Health, Piedmont Health in
Georgia and Banner Health in Arizona. HRET selected our three
organizations after initially studying the 250 largest healthcare
systems in the nation and their quality data.
This national research identified similar
cultural characteristics as the formula for an organization's success:
precise execution, accountability in performance improvement, engaged
physicians, focused action plans, consistent communication,
team-oriented approaches, transparent data sharing, data dependent
atmosphere and standardization of processes. In addition, the three
health systems and their facilities emphasized using dashboards and
scorecards at all levels, as well as tracking short- and long-term
As quality improvement and standardized practices
continue to become more tied to reimbursement, the American Hospital
Association recognizes that organizations are looking to other
top-performing health systems for their best practices. The association
plans to continue sharing key lessons from innovative organizations on a
variety of topics including care coordination, health and wellness,
equity of care and new payment and care delivery models.